TEAM LEAD, CLIENT SUPPORT - Edmonton

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As the Team Lead, Client Support you will have the opportunity to lead a team of Client Support Coordinators (CSC), a vital contributor to the region’s overall operational performance and success. You will be a resource person for employees located in the Alberta North market.

CHALLENGES TO BE MET

• Managing a team of Client Support Coordinators whose primary role is to support the Account Manager, provide administrative support, enable business development initiatives, and provide excellent client experience.
• Hiring, developing and training Client Support Coordinators by recognizing talent and providing coaching and mentorship to support them in achieving their career and professional growth objectives.
• Collaborating with internal partners from various departments to continuously provide optimal support to stakeholders while managing the impacted change within the CSC team.
• Working closely with the Vice President and Business Centre Managers on the development, implementation and monitoring of strategic and operational plans while ensuring alignment with regional and national objectives and direction.
• Working closely with the Vice-President to review the area’s performance, long and short term priorities and needs by providing reports, scheduling and planning leadership meetings, reviewing budgets and expenses, and organizing area events.
• Managing and providing support to business centers within area with facilities related activities and premises maintenance.

WHAT WE ARE LOOKING FOR

• Do you have a college diploma or a bachelor's degree in business administration or in any field deemed equivalent?

• You are an energetic and inspiring leader with proven experience developing and motivating high-performing teams. You have more than 5 years of experience (client facing and/or client support and/or team leadership).
• Do you stand out for your collaboration and your ability to influence multiple stakeholders? Are you recognized by your peers for your attention to detail and organization? You have a deep understanding of CLICS and other BDC utilized applications You have excellent computer skills (Outlook, Word, Excel, PowerPoint) and advanced Web skills? You have excellent interpersonal, verbal and written communication skills?

A valid driver’s license and access to a vehicle are required

Locations: Edmonton

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Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.