Principal Product Owner, Digital Operations

About the role

The position is part of a Digital Operations business unit, the Enterprise Services automation team. As a Principal Product Owner, the individual will be responsible for defining and driving the product vision, roadmap and outcomes for strategic digital capabilities, integrations and applications that support business growth and operational excellence. The candidate will work closely with the Principal Solution Architect, Lead Full Stack Developer, Product Management, Agile Delivery, UX/UI, Engineering and Application Support teams to translate business strategy into prioritised, delivery-ready outcomes.

Role Responsibilities

• Define, own and maintain the product vision, roadmap and measurable outcomes for Digital Capabilities products, applications and integrations
• Act as the senior customer and business proxy, ensuring priorities align to business value, strategic objectives and operational impact
• Partner with the Principal Solution Architect and Lead Full Stack Developer to translate strategy, capability needs and architecture direction into deliverable features and enablers
• Own and prioritise the team backlog, ensuring epics, features, user stories and enabler work are clear, sequenced and ready for delivery
• Lead backlog refinement, sprint planning inputs, story estimation support, demos, retrospectives and Product Management planning events
• Define acceptance criteria and formally accept delivered user stories on behalf of Business Owners against the agreed Definition of Done
• Make informed prioritisation decisions and trade-offs across value, risk, cost, dependencies, technical debt and capacity constraints
• Work with cross-functional stakeholders including Solution and Technical Architects, UX/UI Designers, Engineering, Application Support, Security and Operations
• Identify opportunities, risks, dependencies and delivery constraints early and ensure these are visible, understood and actively managed
• Support sequencing of critical technical enablers, platform capabilities and operational improvements required to host and sustain new business functionality
• Define and track product success measures, adoption outcomes, service quality indicators and value realisation for delivered capabilities
• Drive product governance, roadmap transparency and stakeholder alignment across team, programme and senior stakeholder forums
• Mentor and guide Product Owners, Business Analysts and delivery teams through influence, coaching and product expertise without direct reporting line ownership

Requirements

• Degree in Computer Science, Business, Information Technology, Engineering, or equivalent experience
• 10+ years of professional experience in Product Ownership, Product Management, Business Analysis, Technology Delivery or related enterprise technology roles
• 5+ years of experience leading product ownership for large-scale platforms, digital products, integrations or enterprise application delivery
• Proven track record of delivering complex technology solutions across cross-functional teams in an Agile environment
• Strong understanding of end-to-end customer experience, business process integration, dependencies and operational impacts
• Experience defining and prioritising roadmaps, epics, features, user stories, acceptance criteria and enabler work
• Significant experience with Scrum, Kanban and Agile based delivery, including backlog refinement, sprint planning, demos and retrospectives
• Experience working with Technical Product Management, Agile Delivery Managers, Architects, Engineering and Application Support teams
• Strong understanding of modern full-stack application delivery, APIs, integrations, cloud platforms, automation and operational support models
• Ability to understand technical architecture, non-functional requirements and platform constraints to support product and sequencing decisions
• Experience using Jira and Confluence to manage product backlogs, documentation, decisions and delivery transparency
• Strong analysis, problem-solving and stakeholder management skills with the ability to communicate effectively at senior levels
• Experience reviewing test cases, validating outcomes and accepting delivered functionality against business requirements and Definition of Done

Advantageous Experience:

• Financial markets, capital markets or other regulated industry experience
• Experience with Digital Operations, automation platforms, workflow tooling or enterprise integration products
• Working understanding of technologies such as Enterprise Rundeck, ServiceNow development, Datadog and automation frameworks
• Experience with ServiceNow, observability platforms, ITSM/ITOM processes or operational support tooling
• Experience with cloud platforms, microservices, API-first products or modern full-stack development environments
• Experience with Behaviour Driven Development (BDD), product discovery, OKRs or value-based prioritisation frameworks
• Experience with AI-assisted delivery, Copilot technologies or agent-based business capabilities

Essential Skills

• Articulate, energetic person able to work alone or as part of a team
• Strong product leadership with the ability to influence without formal authority
• Excellent attention to detail and a strong ability to think laterally to solve business problems
• Ability to balance strategic product direction with practical delivery constraints
• Strong analytical and problem-solving skills across complex business and technical domains
• Creative, results driven, self-motivated and solutions oriented
• Demonstrates a can-do attitude, exhibits self-confidence and communicates with clarity
• Excellent organisational, stakeholder management, facilitation and communication skills

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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