Financial Data and Reporting Operations Consultant - Enterprise Correspondence Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for the analysis and resolution of highly complex credit and tax operations processes and issues that require coordination of multiple stakeholders to resolve. Key responsibilities include adhering to defined procedures and regulatory requirements, while managing projects and initiatives in support of process improvement or updates to procedures. Job expectations include supporting effective coordination across key stakeholders groups, including business controls and governance organizations.

Line of Business Job Description:

The Financial Data and Reporting Ops Consultant (Team Lead) – Employee Benefit Statements is responsible for leading the day-to-day operations of the Employee Benefit Statements team, ensuring the accurate and timely delivery of employee benefit statements and related reporting. This role serves as the primary escalation point for complex statement exceptions, performing detailed research, root cause analysis, and resolution of data, accounting, and system-related issues.

Schedule: Monday - Friday | 8:00AM - 5:00PM

Responsibilities:

• Leads end-to-end resolution of complex client issues and inquiries related to tax and credit reporting, often requiring significant research and engagement of business functional experts
• Conducts root cause analysis and drives solutions to address organizational challenges and initiatives
• Performs quality control and analytical support to ensure high performance accuracy
• Develops and implements new processes and procedures, and modifies existing procedures to ensure they are accurate and up to date
• Supports operational team projects and production of executive-level reports and presentations for senior management
• Identifies, facilitates, and supports process improvements, requirements, and initiatives across multiple stakeholders

Required Qualifications: 

• Communication- Demonstrates the ability to communicate with business partners to complete requests timely and accurately
• Analytical skills – Able to problem solve, determine most efficient way to complete processes and escalate appropriately
• Prioritization – Understands how to prioritize workload based on criticality and internal client need
• Ownership – Demonstrates the ability to see an issue to resolution
• Strong knowledge of all MS software, especially Excel. Excellent verbal and written communication skills.
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet month end deadlines
• Understanding of financial statements

Desired Qualifications: 

• Experience and knowledge of correspondence creation processes
• Knowledge of systems of record used in the processes of PACE and Content Navigator
• Highly organized with the ability to produce error-free work. Effective problem-solving skills
• Ability to work autonomously once role responsibilities are defined
• Experience working with multiple business partners and comfortable navigating across organizations

Skills:

• Business Process Analysis
• Customer and Client Focus
• Reporting
• Business Acumen
• Critical Thinking
• Decision Making
• Problem Solving
• Prioritization
• Process Performance Management
• Risk Management

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$69,800.00 - $103,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.