- Salary
- $26 – $38
- Location
- Illinois (I6), United States of America · Waukegan, IL · Pleasant Prairie, WI · Gurnee, IL · Racine, WI
- Type
- Full-time
- Department
- Customer Service
- Experience
- 2+ years
- Education
- Bachelor
- Source
- Workday
Description
Customer Service Hiring Event
Pay from $26 to $38 per hour with significant growth and earning potential!
Take your Customer Service career to the next level at Uline! From impressive employee benefits to strong training and development, we are committed to your long-term success. Join the team behind the legendary service our customers love - sign up to interview at Uline’s upcoming hiring event!
Date: Thursday, July 30th
Time: 1 PM to 3 PM
Positions:
Customer Service Representative - English and Bilingual Spanish Openings Available!
Customer Service Representative - Overnights
Customer Service Team Lead - English and Bilingual Spanish Openings Available!
Customer Service Management Trainee
Location: 12354 Uline Way, Kenosha, WI 53144
Recognized on Forbes list of America's Best Large Employers four years in a row!
Registration is preferred, but walk-ins are welcome.
24/7 operation - Various shifts available with set schedules.
Translation assistance is not offered. Must be proficient in English to follow verbal and written instructions and safety policies.
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Why Customer Service at Uline?
Learn: In-depth training helps you sharpen communication and problem-solving skills.
Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Customer Service Representative
Days - From $27 to $32 per hour - includes $2 shift differential
Overnights - From $29 to $34 per hour - includes $4 shift differential
Bilingual Spanish - From $26 to $30 per hour - must be fluent in verbal and written forms
Position Responsibilities / Minimum Requirements
Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.
High school diploma or equivalent. Bachelor's degree preferred.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus, but if you are eager to learn, we will train you!
Customer Service Team Lead
From $33 to $38 per hour
Position Responsibilities / Minimum Requirements
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
For Bilingual Spanish roles - must be fluent in verbal and written forms.
Customer Service Management Trainee
From $29 to $34 per hour
Position Responsibilities / Minimum Requirements
Master all aspects of customer service management through a comprehensive hands-on training program.
Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
Review department procedures and standards to identify areas for improvement.
Bachelor’s degree.
Strong track record of customer-focused service, teamwork and attention to detail.
Prior leadership / management experience is a plus.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
