GIS Program Manager 5

Contribute to architecture platform design activities by translating business, operational, and technical requirements into scalable client services solution designs. Serve as a subject matter expert in engineering, automation, and integration, helping define practical implementation patterns that improve quality, consistency, and operational readiness. Partner with service design, global service desk, platform operations, and engineering teams to ensure solutions are designed with supportability, maintainability, and lifecycle ownership in mind. Drive and coordinate end-to-end transition activities from approved design through implementation, operational readiness, hypercare, and transition to BAU.Help define technical standards, reference patterns, integration points, and guardrails that improve repeatability and reduce design-to-operation friction. Support engineering execution across endpoint, platform, automation, and service integration workstreams, ensuring solutions align with approved architecture and operating model expectations. Identify opportunities to improve automation, eliminate manual operational overhead, and increase service reliability through better tooling, orchestration, and integration. Facilitate alignment across cross-functional stakeholders including architecture, engineering, operations, service owners, and business partners. Ensure solution documentation, transition artifacts, support models, and operational acceptance criteria are complete and fit for production handoff. Assess delivery and transition risks, drive mitigation plans, and escalate issues that could impact service readiness, user experience, or operational stability. Contribute to continuous improvement of service design, engineering, and transition practices across the Architecture and Engineering function. We are looking for a technically strong and execution-oriented leader who can operate effectively between architecture and operations. architecture awareness and structured solution thinking hands-on engineering credibility strong automation and integration experience program leadership across cross-functional teams operational understanding of what it takes to transition services successfully into BAU Experience leading or coordinating cross-functional programs involving architecture, engineering, support, and operational stakeholders. Experience driving automation and integration to improve quality, consistency, and operational efficiency. Ability to develop structured documentation, implementation plans, transition plans, and operational acceptance criteria. Architecture & Cloud Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Administrator / Azure DevOps Engineer AWS Certified Solutions Architect (Associate or Professional) (if applicable to environment) Systems thinking - understands how architecture, engineering, service management, and operations connect across the full service lifecycle. Technical depth with pragmatic judgment - can evaluate design tradeoffs and recommend solutions that are strategic yet operationally practical. Automation mindset - actively looks for opportunities to simplify, standardize, and automate repeatable work. Integration leadership - understands dependencies across tools, platforms, and teams, and can drive alignment to achieve end-to-end outcomes. Transition discipline - ensures services are truly ready for BAU, with clear support ownership, documentation, readiness criteria, and risk mitigation. Cross-functional influence - builds alignment without direct authority and drives execution across matrixed teams. Execution rigor - manages scope, dependencies, decisions, and follow-through to deliver high-quality outcomes. Customer and service orientation - balances technical design quality with user experience, supportability, and operational performance. Continuous improvement - challenges inefficient processes and contributes to the evolution of architecture, engineering, and operational practices. Communication clarity - communicates complex technical and operational concepts in a clear, structured, and actionable way.