Utility Hotel

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The Utility Hotel keeps the cleanliness and orderliness of all public, crew and surrounding areas.

ESSENTIAL FUNCTIONS

• Carries out the following assignments:
  • Shampoos and vacuums carpets and furniture as needed.
  • Cleans, strips, waxes all hard floors as required.
  • Washes windows, walls and ceilings as needed.
  • Empties liter bins and ash urns constantly and keeps areas clean at all times.
  • Services restrooms and maintains cleanliness and orderliness.
  • Polishes brass, handrails and fixtures as needed.
  • Dusts assigned work areas daily.
  • Cleans glass doors daily.
  • Responsible to keep all guest public areas clean and vacuumed as well as all staircases, hallways, elevators.
  • Cleans and maintains: Spa, Fitness Center.
  • Responsible for all crew public areas, including crew messes, crew bar, crew laundry, crew relaxation areas, corridors, staircases and landings.
  • Fogs, sanitizes, (using bio-globes machine) AGE rooms, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis.
  • Offers all possible assistance to guests.
  • Familiar with the use of cleaning equipment and maintains the cleaning equipment in good working order.
  • Keeps chemical and cleaning lockers clean and orderly.
  • Reports any loss or damage of linen, furniture, fixtures or equipment.
• Assists with cocktail parties, stateroom deliveries, and other work related duties in the Housekeeping Department assigned by the Supervisor.
• Provides assistance to stateroom stewards during turn around day by stripping bed and pillows, removing linen, towels, chinaware, glassware, and garbage from the rooms. Additionally, collecting and removing the bags of soiled linens and towels. Sanitizes the ice bucket, lid, coffee carafe, and coffee filter basket for assigned stateroom sections. Vacuums staterooms and guest corridors.
• Assists on Turnaround Day with wheelchair assistance when necessary.
• Secures lockers and signs-in and out on time sheets.
• Maintains the standards recommended by USPH, SEMS, Waypoint and NCL Hotel Operations.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS

• Minimum of six months experience performing hotel-related duties is required.
• Intermediate to Advanced level of English verbal and writing skills is required.

EDUCATION

• High school diploma or equivalent degree is required.

ATTRIBUTES

• Eager to Work and Gain Experience
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.