Sr Director HR Governance and Policy

Overview

The Senior Director of HR Policy and Governance is the owner of Gentiva's HR governance framework, responsible for establishing and maintaining company-wide policies, governance standards, regulatory compliance, employment law strategy, and HR operational governance. This leader partners with HR, Legal, Compliance, Operations, Information Technology, and executive leadership to ensure consistent, compliant, and scalable HR practices that support organizational growth while mitigating enterprise risk.

Essential Functions

Essential Functions of Position

Corporate Ownership

• HR Policy & Governance
• Employment Law Strategy
• Regulatory Compliance
• HR Risk Management
• Corporate Investigations Governance
• Associate Handbook
• HR Governance Committees
• HR Audit & Regulatory Readiness
• Company-wide HR Standards
• AI Governance for HR
• ServiceNow HR Governance

Primary Responsibilities

• Develop and execute the enterprise HR Policy and Governance strategy.
• Own the complete lifecycle of all HR policies, procedures, standards, and the Associate Handbook.
• Provide strategic oversight of employment law interpretation in partnership with Legal.
• Lead enterprise regulatory compliance, HR audit readiness, and risk mitigation initiatives.
• Establish and chair HR Governance Committees to review, approve, and monitor enterprise policy decisions.
• Own enterprise HR documentation standards including SOPs, templates, governance documentation, version control, and document retention.
• Develop executive dashboards and reporting related to HR policy compliance, governance effectiveness, audit findings, regulatory trends, and risk.
• Lead governance for ServiceNow HRSD including policy workflows, knowledge articles, case management standards, governance processes, and continuous improvement.
• Establish AI governance standards for HR technologies, including acceptable use, ethical AI, data privacy, risk management, and governance in partnership with HR, Legal, Compliance, Information Security, and IT.
• Provide governance oversight for corporate investigations to ensure consistency, documentation standards, regulatory compliance, and alignment with employment law and company policy.
• Partner across HR to standardize practices.
• Support mergers, acquisitions, organizational transformation, and enterprise change initiatives through governance planning.

General Duties

• Adheres to Organization’s Policy and Procedures

• Acts as a role model within and outside the Agency
• Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time prepared to perform duties of position
• Meets department productivity standards
• Participates in working groups, councils and committees.
• Ensures compliance with rules and regulations.
• Participates on committees, and special projects, and seeks additional responsibilities.
• Accomplishes all tasks as appropriate.
• Recommends new approaches to effect on-going continual improvements to policies, procedures, and documentation.
• Maintains compliance with federal and state regulations.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Performs other related duties as required and assigned
• Consistently promotes the company’s core values.
• Completes required Compliance annual training.

About You

Human Resources Expertise

• Expert knowledge of federal, state, and local employment laws and regulations including FLSA, FMLA, ADA, USERRA, Title VII, HIPAA, COBRA, OSHA, EEOC, wage and hour requirements, and other applicable employment regulations.
• Advanced knowledge of HR governance frameworks, policy administration, regulatory compliance, and enterprise risk management.
• Strong understanding of multi-state employment practices and healthcare regulatory requirements.
• Expertise in interpreting legislation and translating regulatory changes into practical business policies and procedures.

 

 

Governance & Compliance

• Demonstrated expertise establishing enterprise governance frameworks, policy lifecycle management, and organizational standards.
• Experience leading HR audits, compliance reviews, corrective action planning, and regulatory readiness initiatives.
• Knowledge of internal controls, governance best practices, compliance monitoring, and organizational risk mitigation.
• Experience developing enterprise standard operating procedures (SOPs), governance documentation, and process documentation.

Technology & Digital HR

• Knowledge of HR technology strategy, HRIS platforms, workflow automation, and digital HR transformation.
• Experience governing ServiceNow HRSD or comparable enterprise case management platforms.
• Understanding of AI governance principles, ethical AI use, data privacy, and technology risk management within Human Resources.
• Ability to evaluate and implement technology solutions that improve HR service delivery, governance, and operational effectiveness.

Strategic Leadership

• Ability to think strategically while executing operationally across a complex, multi-state organization.
• Demonstrated executive presence with the ability to influence senior leaders through collaboration rather than direct authority.
• Strong organizational consulting, facilitation, and change leadership skills.
• Proven ability to lead enterprise-wide initiatives involving multiple stakeholders and competing priorities.

Communication

• Exceptional written communication skills with demonstrated experience developing executive-level policies, governance documentation, board-quality reports, and business communications.
• Excellent verbal communication and presentation skills with the ability to simplify complex legal or regulatory concepts for diverse audiences.
• Strong negotiation, facilitation, and conflict resolution skills.

Project & Business Management

• Advanced project management and organizational skills with the ability to successfully manage multiple strategic initiatives simultaneously.
• Ability to establish priorities, meet deadlines, and drive accountability across multiple functional areas.
• Strong analytical and critical thinking skills with the ability to evaluate business risk and recommend practical, business-focused solutions.
• Experience utilizing data and metrics to drive continuous improvement and executive decision-making.

Relationship Management

• Demonstrated ability to build trusted partnerships across Human Resources, Legal, Compliance, Operations, Information Technology, Finance, Internal Audit, and executive leadership.
• Ability to influence without authority while fostering collaboration and organizational alignment.

Personal Effectiveness

• Exercises sound judgment and independent decision-making when handling highly confidential and sensitive matters.
• Demonstrates exceptional integrity, professionalism, discretion, and executive maturity.
• Maintains resilience and adaptability in a fast-paced, evolving healthcare environment.

 

Education/Experience:

• Bachelor's degree in Human Resources, Business Administration, or related field required; Master's preferred.
• Minimum 7 years progressive Human Resources experience.
• Minimum 5 years leading enterprise HR governance, policy, compliance, employee relations, employment law, HR operations, or Centers of Excellence.
• Healthcare and multi-state employment experience strongly preferred.

License/Certification:

• SHRM-SCP, SPHR, or PHR certification preferred.

Training/Equipment:

• Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) including executive-level presentations, reporting, and policy documentation.
• Advanced experience with Human Resource Information Systems (HRIS), preferably Dayforce or comparable enterprise HR platform.
• Experience administering or governing enterprise HR Service Delivery platforms, preferably ServiceNow HRSD, including workflow management, knowledge management, case management, and process automation.
• Experience utilizing document management systems, version control tools, and enterprise policy management platforms.
• Experience with reporting and dashboard tools (Power BI, Tableau, Excel Power Query, or equivalent) to analyze HR compliance, audit findings, and governance metrics.
• Working knowledge of AI-enabled productivity tools (e.g., Microsoft Copilot or equivalent) and responsible AI governance principles within Human Resources.
• Ability to quickly learn and effectively leverage emerging HR technologies and digital solutions that improve operational effectiveness and associate experience.
• Experience with collaboration platforms including Microsoft Teams and SharePoint to support enterprise governance, documentation, and cross-functional collaboration.

We Offer

Benefits for All Associates (Full-Time & Per Diem):

• Competitive Pay• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund

 

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Company-paid Life & Long-Term Disability Insurance• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today and help strengthen HR governance, compliance, and policy excellence across our organization.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

 

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

 

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

 

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.