Business Systems Manager

                                                                                     

The Fremont Information Technology Services Department is recruiting for the position of Business Systems Manager. 

THE DEPARTMENT:
The Information Technology Services (ITS) Department supports and enhances computer, telecommunications, enterprise applications, cybersecurity readiness, and mapping systems for the City. The ITS Department is committed to providing outstanding customer service by being transparent, adaptive, and responsive in meeting customer needs. The ITS Department, in partnership with its customers, assists in planning, selecting and implementing value-added business solutions that fulfill the City’s strategic goals and objectives.

IS THIS THE ROLE FOR YOU?
The City of Fremont is seeking an experiencedand collaborative technology leader to serve as Business Systems Manager within the Information Technology Services Department. This position plays a critical role in supporting the City's enterprise business applications portfolio and partnering with departments across the organization to identify, develop, and implement technology solutions that improve operational effectiveness and service delivery.

DESIRABLE QUALIFICATIONS:

• Personnel Management: Principles and practices related to supervising, evaluating, training, and developing staff.
• Public Sector Budgeting: How budgets are prepared, managed, and monitored in government environments.
• Application 
• Software Development & Programming: Understanding of the software development lifecycle, coding practices, and maintaining complex applications.
• Database Design: Relational database structure, file organization, and data modeling.
• Statistical Methods & Business/Public Administration Practices: Knowledge helpful for analysis, reporting, and organizational operations.
• Organizational Design & Development: Structuring teams, departments, and work processes for effectiveness.
• Leadership & Team Dynamics: Motivating teams, managing conflict, building consensus, and facilitating meetings.

If you enjoy solving complex business challenges, leading technology initiatives, and leveraging technology to improve services for both employees and the community, this may be the opportunity for you.

HOW TO APPLY

This recruitment will remain open until filled; however, the FIRST REVIEW of applications will take place on Monday, August 3, 2026, at 12:00 PM (noon) PST.  This recruitment may close without notice after this date, so interested candidates are encouraged to apply immediately.

To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.

Applicants will be notified electronically via Government Jobs as to their status in the selection process. Please review your settings in government jobs to ensure that you receive all updates regarding your status in the recruitment. 

SELECTION PROCESS
The selection process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history, and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.
 
REASONABLE ACCOMMODATION
Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing [email protected].

CONTACT US
For additional information, please contact Human Resources Department at: [email protected]   

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

Business Systems Manager - Class Specification

Definition

Under general direction, plans, organizes and directs information technology for all business software systems for the City; manages design and development teams in performing systems programming and analysis; and serves as a member of the department's management team.

Class Characteristics

This is a single position, division-head level classification in the Department of Information Technology Services, with responsibility for planning, selection, installation, implementation, enhancement, maintenance, and ongoing support of all business software program and related peripherals.  This classification is distinguished from the department head in that the latter is responsible for planning, organizing and directing information technology for the city including computer systems and networks, telecommunications, and telephone services.  The Business Systems Manager receives administrative direction from the Chief Technology Officer and exercises direct supervision over professional and technical staff.

• Supervises and participates in the analysis and development of major business applications; ensures the effective and efficient operation and maintenance of the applications.
• Confers with user department staff on converting specific business processes or operations to appropriate technology solutions; conducts feasibility studies.
• Reduces design projects into component analysis tasks; prepares time estimates and progress reports; prepares final systems design and documentation necessary for programming.
• Develops and maintains complex software programs.
• Evaluates, tests and revises vendor supplied software and hardware products; negotiates and confers with representatives of hardware and software vendors.
• Establishes project management guidelines and control methods and standards.
• Enforces procedures for controlling work flow and data integrity.
• Performs or oversees performance of disaster recovery as necessary for applications.
• Develops specifications for software necessary to support applications.
• Advises management of the capabilities and limitations of hardware and software.
• Assists in publishing and maintaining standards for computer hardware and software utilization.
• Serves as technical advisor to executive management and City staff in the resolution of technical problems.
• Determines necessity for the provision of outside consulting services.
• Manages project and division budgets and resources.
• Assists in the development and monitoring of the department budget, goals and objectives, and work plan.
• Ensures compliance with legislative, regulatory and judicial mandates, regulations and professional standards.
• Establishes division policies and procedures.
• Participates in the selection of staff; plans, assigns, schedules and evaluates the work of assigned staff; develops and implements performance standards; coordinates and implements discipline when necessary.

Knowledge, Skills and Abilities

Knowledge of: Personnel management principles and practices; project management techniques; principles and practices of budget management in the public sector; methods and techniques of systems and procedures analyses, application software development, computer programming, systems scheduling/utilization, information technology procedures and controls; relational database design and file structure; statistical methods, business and public administration practices; potentials and limitations of information technology equipment; principles and practices of management, supervision, and training; group dynamics; managing meetings; organizational design and development; principles and practices of leadership, motivation, team building and conflict resolution; principles and practices of organizational analysis. 

Ability to: Identify and conceptualize information needs, work flow sequences; develop programs optimizing computer use within system design constraints; prepare and present comprehensive and clear reports and recommendations regarding complex technical issues; ensure completion of projects in a timely manner; analyze data and/or problems, identify potential solutions, project consequences of proposed actions, and implement recommendations; prepare narrative, statistical and technical reports; analyze existing systems, processes, and procedures and modify/develop changes as necessary; plan, organize, and prioritize work assignments; make formal and informal presentations; supervise, train, and evaluate personnel; effectively delegate responsibility to others; gain cooperation through discussion and persuasion; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the essential functions of their assigned position.

Education/Experience 

Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge, skills, and abilities would be: possession of a Bachelor's degree from an accredited college or university in information systems, computer sciences, public or business administration or a related field and five (5) years of progressively responsible experience in systems analysis or programming and coding of applications in the public sector, two (2) years of which involved supervision and management. 

Possession of a Master's degree is desirable. 

Licenses/Certificates/Special Requirements

This classification requires the ability to travel independently within and outside of City limits.  Possession of a valid California Class C driver’s license is required.  Failure to maintain this license will result in discipline up to and including termination.

Physical and Environmental Demands

Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = > 66%

Sitting (drive): Frequent
Walking: Occasional
Standing: Occasional
Bending (neck): Occasional
Bending (waist): Occasional
Squatting: Rare
Climbing: Rare
Kneeling: Rare
Crawling: Rare
Jumping: Rare
Balancing: Rare
Twisting (neck): Occasional
Twisting (waist): Occasional
Grasp - light (dominant hand): Occasional
Grasp - light (non-dominant): Occasional
Grasp - firm (dominant hand): Rare
Grasp - firm (non-dominant): Rare
Fine manipulation (dominant): Frequent to Constant (keyboard)
Fine manipulation (non-dominant): Frequent
Reach - at/below shoulder: Occasional to Frequent (keyboard, mouse, desk items)
Reach – above shoulder level: Rare

Push/pull: 
Up to 10 lbs. Rare (door/drawer) 
11 to 25 lbs. Never
26 to 50 lbs. Never
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Lifting: 
Up to 10 lbs. Occasional (papers, desk items) 
11 to 25 lbs. Never
26 to 50 lbs. Never
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Carrying: 
Up to 10 lbs. Occasional
11 to 25 lbs. Never
26 to 50 lbs. Never
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Coordination: 
Eye-hand: Required
Eye-hand-foot: Not required 
Driving: Required 

Vision: 
Acuity, near: Required (when driving) 
Acuity, far: Required
Depth perception: Required
Accommodation: Required
Color vision: Required
Field of vision: Required

Talking: 
Face-to-face contact: Required
Verbal contact w/others: Required
Public: Not required

Hearing: 
Normal conversation: Required
Telephone communication: Required
Earplugs required: Not required

Work environment: 
Works indoors, works outdoors to meetings, exposure to extreme hot or cold temperature outdoors only, using computer monitor, works around others, works alone, works with others.Class Code: 1718 
FLSA: Exempt
EEOC Code: 2 
Barg. Unit: FAME 
Probation: 12 months
Rev.: 05/10, 5/26