Manager, EMEA Delivery Operations Services Supply Chain

Manager, EMEA Delivery Operations Services Supply Chain

Description -

Job Summary
This role is responsible to lead E2E Delivery Performance for Services Supply Chain EMEA region across Print/PS/ACS/Poly and Wty/LCS/MS/RPB leading a talented organization to orchestrated across SCOR Functions and Key partners and stakeholders, including Customer Support Category, Field & Channel and Contact Center. He/she will also be responsible to drive/contribute to strategic transformation programs and continuous improvement initiatives.

Responsibilities
•  Customer (Business Segment and Accounts) Delivery Performance metrics across EMEA region (OTIF, LOS, Backlog).

•  Weekly Integrated Operations Reviews across SSC SCOR functions,

•  Drive proper deviations analysis, root cause, mitigations, and preventive actions when issues occur.

•  Business and Customers Escalations Management.

• Business Continuity Plans.

•  Drive E2E efficiency programs.

•  Drive / contributes to major transformation programs.

•  Represents SSC towards CS stakeholders and Markets.

•  Delivery and participates in Executive performance reviews (MoR, MBRs, QBRs)

Education & Experience Recommended
• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in supply chain, operations, or a related field.

Preferred Certifications
• MBA

• Project Management Professional (PMP) Certification
• Black Belt / Master Black Belt

• Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills
• Key Performance Indicators (KPIs)
• Continuous Improvement Process
• Process Improvement
• Data Analysis

• Finance Acumen
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management

• Executive Communication

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Sales & Services Entity

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"