Clerical Associate

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Contributes to Winchester Physician Associate’s (WPA) mission by
performing a variety of clerical support functions to alleviate and assist the practice’s administrative
workload. This clerical position will have an impact on department operations by completing
clerical tasks in a timely and efficient manner.


F. QUALIFICATIONS:
Education
Preferred: High School Diploma or equivalent
Experience
Preferred: Clerical experience
Other Skills/Knowledge
Required:
• If expected to interact with people and/or answer the phones, for safety and quality
reasons, must be able to read, write and communicate effectively in English with
patients, visitors and fellow members of the hospital team,
Preferred:
• Familiarity with alphabetical filing systems
• Familiarity with office equipment

G. LICENSES, REGISTRATIONS, CERTIFICATIONS: N/A
H. LIFE SUPPORT CERTIFICATION REQUIRED: N/A
I. POPULATION SPECIFIC REQUIREMENTS: N/A
J. OTHER JOB REQUIREMENTS:
On-call Requirement: N/A
Schedule Requirements: Based on business needs.
Travel Requirements: Work location may vary based on business needs

K. REPORTING RELATIONSHIPS:
• Reporting structure depends on the size and organizational structure of the practice.
o WMA Woburn – Practice Operations Manager
o WMA Wilmington – Practice Supervisor
• Does not supervise others.

When patients enter our practices, they are entrusting us with a responsibility that is otherwise
normally their own--the responsibility for their health, well-being, and often, their lives. To honor
that trust, all Winchester Physician Associates (WPA) employees are expected to demonstrate the
PROMISE behaviors of Winchester Hospital in every encounter with patients, coworkers, and the
community. PROMISE is an acronym for the following:
Promoting Teamwork
Respect
Ownership
Maintaining a Positive Attitude
Initiative
Safety and Quality
Empathy
All WPA employees are expected to exemplify the PROMISE behaviors.

Consistent with the PROMISE principles and inherent in a healthcare environment, employees
must be flexible in meeting patients’ and the practice’s needs. While the list below describes the
primary functions of this job, all employees at WPA need to recognize that an essential element of
their job is the ability to respond to unanticipated and/or changing situations. This may result in
assuming responsibilities or tasks which are not on this list.

As part of the practice team, this position:
• Performs a variety of clerical duties as outlined by clear guidance and policies and
procedures, which may include functions such as:
o Referencing data from a database or computer system and documenting and/or
communicating as appropriate
o Collecting specific information from patients and others
o Sorting and distributing mail
o Sorting and filing records and files
o Scanning and faxing documents
o Coping and collating materials
o Pulling records and files
o Inputting specific data in limited fields
o Cleaning out and organizing storage areas and filing cabinets
o Packing files and documenting contents for long term storage
o Providing back up phone coverage, answering the phone in a polite and courteous
manner, directing calls as appropriate and answering basic, repetitive questions

Job Description:

 

 

Pay Range:

$18.00 - $24.30

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled