Global Product Quality Complaints Associate

Use Your Power for Purpose

Every day, our unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our flexible, innovative, and customer-oriented culture is rooted in science and risk-based compliance. Whether you are engaged in development, maintenance, compliance, or research analysis, your contributions have a direct impact on patient care. By being part of our team, you help uphold a quality culture that adapts and evolves to meet the needs of patients, ensuring that every product we deliver is of the highest standard. Your role is crucial in maintaining this commitment and driving forward our mission to improve patient outcomes.

What You Will Achieve

In this role, you will:

• Manage the triage of product quality complaints received from the markets within the specified timelines
• Support the correct prioritization, categorization, and timely reporting of product quality complaints
• Support the classification of the product complaints received and ensure they are forwarded to the appropriate manufacturing site responsible for the investigation, via the global complaints management system.

• Investigate quality deviations and work with cross-functional teams to implement CAPAs

• Participate as required in external and internal audits and contribute to the development of CAPA plans.

• Maintain and update quality-related documents, records, and reports within the quality management system (QMS), ensuring accuracy, consistency, and regulatory compliance.

• Identify areas where quality processes can be optimized and propose solutions to enhance quality performance across all Hub activities.

• Participate in continuous improvement projects to streamline quality processes, enhance compliance, and improve operational efficiency within the Hub.

• Assist in the development or assignment of training requirements within the Hub.

• Identify areas where quality processes can be optimized and propose solutions to enhance quality performance across all hub activities.

• Support the monthly metric creation relevant to Hub’s operation.

• Support trend analysis and improvement plan for the Hub
• Complete required training within designated timeframes
• Respond to requests from other internal departments that may require additional information or action be taken on a complaint record within designated timeframes, e.g. Safety, investigating sites.     
• Participate in or lead, when applicable, departmental projects while maintaining daily workload 
• Provide training and mentoring, as required
• Support the implementation of quality culture and best practices within the organization.

Here Is What You Need (Minimum Requirements)

• A minimum of Bachelor’s Degree in Science, Pharmacy or related discipline.
• 0 - 3 years experience in the pharmaceutical industry and Quality administered systems
• Sound knowledge of current Good Manufacturing Practices (part of GxP)
• Ability to work effectively in a team environment, both within one's own team and interdepartmental teams
• Effective written and oral communication skills

Bonus Points If You Have (Preferred Requirements)

• Experience at a manufacturing site
• Managing and writing deviations
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Excellent time management and multitasking abilities
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance 

  
Work Location Assignment: Hybrid

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Quality Assurance and Control