DTech Service & Operations Specialist

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

The Key Purpose of the DTech Operations Specialist is to lead, coordinate and manage key BSC operational projects, activities and initiatives that advance the Business Service Centre's global excellence programs, AI and digital initiatives, and business continuity priorities.

Key Roles and Responsibilities

• Managing and coordinating key DTech events and global excellence initiatives across Africa​

• Lead DTech Recognition and Awards programs​

• Support relevant Engagement initiatives across all teams in DTech​

• Managing and maintaining relevant performance metrics tracking, reporting and analysis, applying AI and automation tools to sharpen insight and efficiency​

• General administration activities (Calendar Management, Budgets, Claims, Procurement)​

• Preparation of stakeholder presentations ​

• Managing and delivering key strategic projects and deliverables for the S&O Director, including global excellence and AI transformation initiatives​

• General office management activities​

• Develop, maintain and regularly test the Business Continuity Plan for the BSC​

• Drive a customer-focused mindset within the team​

• Agile ways of working which requires:

• Ownership of work on the sprint backlog

• Pushing the boundaries for excellent delivery

• Focusing on root cause problem-solving

• Using diverse and collective skills to support other members of the team​

Key Attributes and Competencies

• Sound interpersonal/communication skills, and the ability to liaise with Senior Management and External Stakeholders

• Team player with the ability to build and maintain relationships, both internally and externally

• Ability to work under pressure yet remain meticulous

• Attention to detail

• Ability to operate independently and take initiative

• A pro-active approach is essential

• Ability to play a key supporting role between the team and the Manager

• Ability to maintain a high degree of confidentiality

• Ability to meet deadlines is essential

• A highly organized workstyle is necessary to handle the range of tasks, people and issues

• Ability to interpret and manipulate basic data

• Comfortable adopting AI, digital and automation tools to support global excellence and business continuity initiatives