Assistant Community Manager - Talcott at Windermere

Description

Company Overview:

Vidalta Residential, founded in 2015, isn't just a Community management organization; we're creators of exceptional living experiences in the multifamily sector. Driven by an unyielding commitment to excellence and a 'resident and employee first' philosophy, our core mission is to set unparalleled standards in every community we touch. With a substantial, thriving portfolio spanning the Southern United States, we meticulously cultivate welcoming, inclusive environments where residents genuinely feel pride in calling their apartment a home.

Vidalta stands out as a top employer and a consistent industry champion. We foster a high-performance culture powered by collaborative teamwork, continuous professional development, and a shared, fiery passion for outstanding service and sustainable solutions. Our undeniable success is the product of our positive attitudes, profound dedication, and an ingrained commitment to consistently going above and beyond. These foundational principles ensure Vidalta Residential is not just a winning company, but the benchmark for operational excellence in Community management.

Position Overview

The Assistant Community Manager (ACM) supports the Community Manager in the daily operations of a residential community. The ACM is responsible for all accounts receivable and payable, ensuring that delinquency and bad debt are maintained to company’s expectations, assists in maintaining high occupancy rates through leasing and renewal activities, ensuring superior resident satisfaction, assisting with comprehensive financial administration, and coordinating community maintenance and repairs. This pivotal role requires exemplary organizational skills, a strong customer service orientation, and a thorough understanding of community management best practices and all applicable legal compliance standards Steps up in the absence of the Community Manager to ensure that the day to day operations are sustained..

Requirements

Financial and Administrative Support

• Assist in the preparation of community budgets and generate required monthly financial reports.
• Collect and accurately process rent and other fees, ensuring timely deposit and precise posting to accounts.
• Manage accounts payable, including invoice coding and submission for appropriate approval and payment.
• Oversee delinquent accounts, prepare necessary legal notices, and assist with collection efforts and, when required, eviction proceedings, in strict compliance with all legal statutes.
• Maintain organized and complete community files and essential documentation.

Leasing and Occupancy

• Serve as the primary point of contact for all resident inquiries, concerns, and maintenance requests.
• Ensure the timely and satisfactory resolution of all resident issues, upholding the highest standards of customer service.
• Strategically plan and execute resident retention activities and community-building events.
• Consistently and professionally enforce all lease terms and community rules and regulations.

Resident Relations and Retention

• Develop and oversee the execution of annual operating budgets, marketing plans, and leasing strategies for each Community.
• Maintain fiscal accountability by analyzing financial statements, managing budget variances, and approving major expenditures.
• Ensure performance aligns with budgeted expectations and meets or exceeds market performance.

Maintenance and Operations

• Coordinate, schedule, and follow up on all maintenance and repair work orders to ensure prompt completion.
• Conduct regular community inspections to proactively identify maintenance needs, mitigate safety hazards, and ensure aesthetic appeal.
• Rigorously monitor the quality of work performed.
• Ensure the community strictly adheres to all local, state, and federal health, safety, and environmental regulations.

Qualifications

• Experience: A minimum of 2 years of experience in property management, residential leasing, or a related high-level customer service role is required.
• Education: A high school diploma or equivalent is required; a Bachelor's degree is strongly preferred.
• Certifications: Professional property management certification (e.g., CAM, ARM) is a significant advantage.
• Skills: Proficiency in property management software (e.g., Yardi, RealPage) and the Microsoft Office Suite (Word, Excel) is essential. The role demands strong verbal and written communication, negotiation, and conflict resolution skills.
• Legal Knowledge: A foundational understanding of Fair Housing laws, landlord-tenant laws, and lease agreement interpretation is required.