CIVIC CENTER BOX OFFICE CLERK I

JOB TITLE: Civic Center Box Office Ticket Seller Part-Time

JOB CLASS NUMBER: HRL040

PAY GRADE: H01

FLSA STATUS: Non-Exempt

BUSINESS UNIT NAME: Box Office Operations

REPORTS TO: Box Office Manager

SUPERVISORY WORK: None

WAGE: $11.00 per hour

SUMMARY

Under direction of the Box Office Manager, this position conducts ticket sales at the Box Office window and over the phone using a computerized ticketing system.

ESSENTIAL RESPONSIBILITIES

• Provides superior customer service.
• Answers patron questions with clear and correct information.
• Conducts ticketing transactions utilizing a computerized ticketing system.
• Handles cash, check and credit card transactions with a high degree of accuracy.
• Is able to work in a fast-paced environment as business level fluctuates.
• Accurately reconciles cash drawer and completes end-of-day reports.

MINIMUM REQUIREMENTS

High School Diploma or its equivalent is required.  Six (6) months cashier and/or customer service experience or an equivalent combination of education, training and experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Have a basic understanding of computers and be willing and able to learn new computer skills.
• Ability to clearly speak and understand English to ensure information is communicated accurately.
• Ability to make sound decisions and demonstrate good judgement.
• Ability to read and write.
• Knowledge of office procedures and practices.
• Knowledge of effective customer service practices.
• Must have flexible work schedule that includes working evenings, weekends and holidays.

ADA PROFILE

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this job, the employee is required to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.  Required to sit for long periods of time. The employee must also walk, stand, sit, hear, crouch, feel, finger, reach, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions. Must maintain high level of personal hygiene at all times.

WORK ENVIRONMENT

The essential functions of this position are performed in a climate-controlled area.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.