- Location
- Pittsburgh, PA, US
- Workplace
- Hybrid
- Type
- Contract
- Department
- Sales
- Seniority
- Manager
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Location: Hybrid, Robinson PAJob Type: Contract to Hire / Full timeWork Authorization: No C2C or Sponsorship
The A.C.Coy Company has an immediate opening for an IT Project Manager role.
Responsibilities
- Lead, facilitate, coordinate, and track the day-to-day activities which are required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract
- Managing customer expectations and satisfaction of products, services, and projects by demonstrating effective communication skills, verbal and written, with customers, project teams and leadership
- Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities; Use of all governance tools (scope document, project status reports, risk and change logs, etc.), for all assigned projects, for effective management
- Successfully manage the scope of the deployment project, including customer priorities
- Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution
- Appropriately manage/escalate project issues or risks both internally and to the customer
- Providing leadership and direction for customers, project teams, and deployment staff
- Accurately forecasting current and future quarter revenue for each assigned project
Qualifications
Education: Bachelor’s degree or relevant experience- 4-6 years of IT Project Management experience
- Prior Help Desk experience would be helpful
- Working as a member of the Tier II/escalation team
- Demonstrated experience in client support and direct client communications
- Ability to lead client meetings and capture meeting notes and action items
- Ability to work independently and with a team
- Ability to understand and interpret technical requirements and translate those requirements into project plans and technical documentation
- Ability to manage multiple project tracks demonstrating attention to detail, following up on all open items until resolution is reached
- Ability to rapidly adjust and be flexible based on the project’s needs. Each client implementation is unique, which makes it a very exciting industry to support
- General IT proficiency leveraging software as a service-based platform
- Strong written and verbal communication
Skills
Project Management
