Patient Access Coordinator

Title:

Patient Access Coordinator

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Ambulatory Services - Head & Neck/Plastic & Reconstructive

Time Type:

Full time

Weekly Hours:

40

FTE:

1

Shift:

First Shift (United States of America)

Summary:

About the Role:
At Roswell Park Comprehensive Cancer Center, every patient interaction matters. As a Patient Access Team Lead, you will play an important role in helping patients navigate their care journey with compassion, accuracy, and efficiency from the very first point of contact.
In this role, you will help coordinate the process of scheduling appointments, supporting admissions, communicating with care teams, and ensuring patients receive the information and support they need before coming to Roswell Park. You’ll also serve as a mentor and resource for Patient Access team members, helping create a positive and collaborative environment focused on exceptional patient care.
This is an ideal opportunity for someone who enjoys problem-solving, staying organized in a fast-paced environment, and making a meaningful impact on the patient experience.
The starting annual salary for this position is $59,994 and this can include a full comprehensive benefits package.

What You’ll Do:
Support the smooth and timely entry of patients into diagnostic and treatment services across Roswell Park
Coordinate patient scheduling, admissions, referrals, and pre-visit testing
Serve as a team lead for Patient Access staff by helping prioritize work, training team members, and ensuring daily tasks are completed accurately and efficiently
Communicate with patients, physicians, and clinical teams to coordinate care needs and appointment logistics
Gather and review patient information to support access and insurance clearance processes
Help patients understand appointment expectations, financial responsibilities, and available support resources
Participate in Admission, Discharge, and Transfer (ADT) activities as needed
Attend multidisciplinary care team meetings and share important updates with access and clinical teams
Support a welcoming, patient-centered experience while maintaining confidentiality and professionalism

What You’ll Bring:
Experience in patient access, healthcare scheduling, medical administration, or a related healthcare support role
Strong communication and customer service skills with a compassionate, patient-first approach
Ability to manage multiple priorities and stay organized in a fast-paced healthcare environment
Experience coordinating schedules, referrals, insurance verification, or admissions processes preferred
Confidence leading workflows, supporting teammates, and helping train staff
Attention to detail and ability to handle sensitive information accurately and professionally
Comfort working collaboratively with clinical teams, providers, and external partners
A positive attitude and commitment to delivering an excellent patient experience

Why You’ll Love Working Here
At Roswell Park, our work is driven by a shared mission to eliminate cancer and improve lives. When you join our team, you become part of an organization known for innovation, collaboration, and compassionate care.

Here’s what makes Roswell Park a great place to build your career:
Meaningful work that directly impacts patients and families
Collaborative and supportive team environment
Opportunities for professional growth and development
Commitment to research, innovation, and world-class cancer care
Comprehensive benefits and wellness programs
Inclusive workplace culture that values diversity and belonging
The opportunity to work for one of the nation’s leading cancer centers

If you’re passionate about helping patients feel supported throughout their care journey and enjoy working as part of a dedicated healthcare team, we encourage you to apply.

Qualifications:

Required Education and Experience

1. Bachelor’s degree and the equivalent of two (2) years of full-time experience in an ambulatory or outpatient clinic, healthcare business office or patient access type of environment; or
2. Associate’s degree and the equivalent of four (4) years of full-time experience in an ambulatory or outpatient clinic, healthcare business office or patient access type of environment; or
3. High School Diploma or High School Equivalency Diploma and the equivalent of six (6) years of full-time experience in an ambulatory or outpatient clinic, healthcare business office or patient access type of environment; or
4. High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience within the Patient Access Department at Roswell Park Comprehensive Cancer Center.

NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].