- Location
- Boutique CHL - PARIS 24 Rue de Sèvres (FRPA0285), France
- Workplace
- Onsite
- Type
- Full-time
- Source
- Workday
Description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
A Chloé stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A Chloé Stylist is:
A CLIENT RELATIONSHIP OWNER
o Delivers exceptional customer service and takes pride in developing long-term relationships
o Is aware of CRM targets and actively engages in all actions to reach them
o Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
o Consistently captures client data and takes notes of all qualitative information
o Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
AN OMNICHANNEL BUSINESS PARTNER
o Has at heart to offer excellent customer service and delivers strong business performance
o Uses all omnichannel services available to grow sales
o Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
o Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
o Consistently works to achieve given sales, KPIs and CRM targets
O Is aware of local trading environment and competitors ‘activities
AN OPERATIONS EXCELLENCE SUPPORTER
o Ensures impeccable store environment such as visual merchandising respected, back of house, stock and grooming at any time of the day and supports colleagues and managers
o proactively informs SD/ASD of any structural repair needed in store to ensure a luxurious environment at all time
o Implements all guidelines related to store and back of house management and participates in inventories
o Supports after sales clients and follows up to ensure impeccable after sales service
o Complies with established Richemont Policies and standards
#Richemont #WeCraftTheFuture
