Store Manager

Job Description

Are you excited to deliver inspirational retail experiences to LEGO® fans of all ages?

Just imagine encouraging every customer you help, making them smile and sharing your love of LEGO Bricks with everyone who walks through the door. Well, this is exactly what you’ll be doing when you become part of our friendly store team. You will empower the team around you to drive sales while providing a signature experience for every guest.

No relocation assistance is offered for this position

Core Responsibilities:

• Overall: The prime responsibility of the store manager role of LEGO flagship store is to lead the store staff team to deliver pinnacle LEGO brand experience and commercial performance

• Commercial performance: Meet growth targets for sales metrics such as Consumer sales, CR (conversion rate), UPT (units per transaction) and ATV (average transaction value)

• Pinnacle brand experience: Work with the Store team to consistently produce excellent customer experiences through customer service and interaction, customer engagement in store touch points, in-store navigation, store cleanliness, merchandising and atmosphere

• NPS/ Mystery shopper: Support and train the store team to achieve satisfactory NPS and Mystery Shopper results and implement follow-up action plans when needed;

• Store staff management: Recruit store staff, manage store team holiday schedules, attendance, training, personnel records and team scheduling; communicate consistently with store personnel to ensure understanding of and compliance with store policy and procedures;

• Product management: Work with cross-functional team to secure product availability of hero products; represent products well via product model display and other store touch points; ensure a well organised stockroom is maintained at all times and that all available products are merchandised on the shop floor and loss prevention targets are achieved

• Store environment management: Ensure store fixtures and temperature control are in good conditions; ensure that all Health & Safety policies and practices are followed and takes appropriate action when required;manages orders for store and office supplies in line with guidelines and operating guidelines;

• Collaboration with hub cross-functions:Proactively provide insights and inputs from store operation and customer audience prospective to hub cross-functions to drive more efficient collaboration and support;

• Collaboration with landlord: Keep close collaboration with landlord operation partners and proactively seek for support and resource from landlord for store business needs;

• Ownership of the store: Have ownership for store budget and cost plan and control.

Play your part in our team succeeding

Join the LEGO® Brand Retail team as a Store Manager and ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions. You will empower the team around you to drive sales while providing a signature experience for every guest

Do you have what it takes?

• University degree in business, retail management or related and equivalent experience is preferred

• At least 3+ years experience in a store management level position leading 20+ team member size in an international retail environment

• High interest in learning an innovative way of retailing and delivering pinnacle brand experience

• Experience managing and delivering commercial result

• Demonstrated leadership ability and proven record of developing staff; gets a lot of satisfaction to develop people; experience training new staff at all levels

• Strong communication, interpersonal and coaching skills

• Ability to work with cross-functional teams

• Knowledge of and experience with retail POS systems and operations; knowledge in budgeting, profit & loss statements, scheduling, loss prevention and cash management is an asset

• Must be able to work flexible hours; occasional travel may be required

• English reading & writing is a must

Nice to have:

• Comprehensive understanding of running a premium branded retail stores

• Basic financial skills to set and review plans and programs Good understanding of the China retail industry and environment evolving over the recent years, particular offline and online dynamics

• Advanced in both Mandarin and English

#LI-JY2

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.