Systems Operations Engineer

About this role:

Wells Fargo is seeking a Systems Operations Engineer

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Hands-on experience supporting enterprise application platforms in the areas of monitoring, scheduling, or observability (e.g., Autosys, Grafana, Splunk, ThousandEyes, or equivalent).
• Strong understanding of ITIL processes, including incident, problem, and change management.
• Proven ability to triage complex production issues, perform root cause analysis, and drive issues to closure.
• Solid understanding of SRE and reliability engineering concepts, including observability, error budgets, and automation.
• Ability to operate independently with a strong ownership and accountability mindset.
• Effective communication skills to work across global teams and time zones.

Job Expectations:

• Provide hands-on production support for enterprise monitoring, batch management, scheduling, and observability platforms in line with ITIL service operations.
• Ensure platforms meet defined availability, reliability, and performance objectives, excluding approved maintenance windows.
• Drive incident management activities including triage, escalation, coordination, remediation, and post-incident reviews.
• Contribute to problem management by identifying recurring issues and driving root-cause fixes.
• Execute change management activities such as configuration changes, and platform enhancements following standard controls.
• Proactively monitor platform health and identify risks to stability, capacity, or performance.
• Apply an SRE mindset by identifying opportunities for automation, self-service, and toil reduction.
• Strengthen observability practices through effective use of metrics, logs, dashboards, alerts, and synthetic monitoring.
• Create, maintain, and enhance runbooks and playbooks to improve mean time to detect (MTTD) and mean time to restore (MTTR).
• Participate in on-call rotations and provide timely response and ownership during production incidents.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.