- Salary
- $15 – $19
- Location
- Customer Service Utility Payment Center, United States of America
- Type
- Full-time
- Department
- IT
- Experience
- 2+ years
- Education
- High School
- Source
- Workday
Description
Summary
Responsible for connecting, reconnecting and/or disconnecting utilities for customers that are moving-in, moving-out, or that are delinquent on accounts for the City of Garland.
Pay Range: $15.54 - 19.24 (Depending on qualifications and experience)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Disconnect and reconnect electric/water services.
Install sleeves on back terminal ends of meter.
Accurately and efficiently perform water/electric meter readings.
Re-read electric and water meters upon customer requests.
Re-check all disconnected utilities, as needed.
May perform the duties of the Field Service Technician I, as needed.
May train new hires on field service operations.
Other duties as assigned.
Minimum Qualifications
High School Diploma or General Equivalency Diploma (GED)
2 years related experience in meter reading and/or field operations
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications
Education/ Experience
2-4 years experience meter reading and electric utility industry
Class “D” water license preferred, not required
Knowledge, Skills & Abilities
Intermediate knowledge of electric/water meter(s) reading
Intermediate knowledge of city street and address systems
Intermediate knowledge of public contact techniques and principles
Ability to provide excellent customer service
Ability to work a flexible schedule and assignments
Ability to work independently and meet deadlines
Ability to work in a team environment
Licenses and Certifications
Valid Class C Texas driver's license
Physical Requirements / Work Environment
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing.
Possible shift schedules
Schedule A
Monday - Thursday
8:30am – 7:00pm
Schedule B
Tuesday - Friday
8:30am – 7:00pm
Schedule C
Monday - Thursday
9:30am – 6:00pm
Friday
10:00am - 6:30pm (one being standby)
