Adult Protective Services Intake Case Manager 2

• Gathers referral information from persons making the maltreatment report via telephone interviews, written reports or face to face contacts. 
• Assess APS referral information and make a determination as to whether or not the situation meets APS criteria.
• Provides Information and Referral Services on situations that do not meet APS criteria. 
• Document pertinent referral information in Harmony in a thorough, accurate and clear manner. 
• For reports meeting APS criteria, document as an Investigation. 
• For reports that do not meet APS criteria, document as an Intervention. 
• Clear the name of the person referred in Harmony to determine if there is an active case or history. 
• Note findings in Harmony. 
• Completes an acknowledgement letter to the reporter unless receipt of the letter is waived. 
• “Save” the letter in the Central Intake Folder on the computer.

Core Competencies

• Provides information to and honors all of the State’s commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player to achieve shared goals. Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals. Complies with quality standards and meets deadlines. Maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust. 
• Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State. 
• Has excellent oral, written, presentation, and interpersonal communication skills.

• Bachelor's degree from an accredited college or university; 

• One (1) year of experience at lower level APS Intake CM 1 (SSP180) or position equivalent.

• Two (2) years’ experience as an APS Investigator.
• Experience working with a specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled.
• Bachelor’s degree in a Human Services program or related field.
• Possession of a valid driver’s license and consistent access to a vehicle for required work-related activities.

For more detailed information about the Georgia Department Human Services

                   https://dhs.georgia.gov/  

 Employment Information
  
 Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
 
 DHS is an Equal Opportunity Employer
  
 If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to:  [email protected].
 
 The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
  
 DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
  
 As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
  
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process.  Only applicants who are selected and interviewed will receive notification.
  
 This position is subject to close at any time once a satisfactory applicant pool has been identified.