Job Description Summary

The Service Operations & Growth Leader serves as the primary architect of the Services business’s long-term competitive strategy and the operational engine responsible for translating that strategy into sustained business performance. The role bridges strategic vision and P&L execution, ensuring that global service operations are standardized, scalable, efficient, and aligned with GE Vernova’s financial and growth objectives.

Job Description

The Service Operations & Growth Leader translates the business vision into an actionable, integrated roadmap across functions, Centres of Excellence (CoEs), and regions, with a relentless focus on profitable growth, productivity, operational excellence, and customer value. The role establishes the operating mechanisms, performance management systems, and governance required to drive consistent execution and accelerate the realization of strategic priorities.

A core responsibility is to enable regional organizations to build the capabilities required to deliver customer outcomes safer, faster, and more efficiently, while orchestrating cross-regional capabilities, resources, and best practices to maximize scale, improve utilization, reduce structural costs, and enhance overall service productivity.

The Service Operations & Growth Leader will therefore act as the integrator of strategy, operations, and performance, connecting global priorities with regional execution and ensuring that the Services organization continuously improves its competitiveness, customer impact, and financial performance.

Organizational Structure & Functions Managed

The Service Operations & Growth Leader will lead and orchestrate a globally integrated portfolio of strategic and operational functions, ensuring alignment across regions, functions, and Centers of Excellence (CoEs), while translating business priorities into measurable growth, productivity, customer, and P&L outcomes.

·         Growth & Business Development: Lead long-range strategic planning, identify and prioritize growth opportunities, shape market positioning, evaluate M&A and strategic partnership opportunities, and translate market trends into actionable business strategies.

·         Operational Excellence, Lean & Artificial Intelligence: Establish the global operational excellence framework, drive process standardization and simplification, and accelerate the deployment of digital, automation, and AI capabilities across critical business processes to improve productivity, quality, speed, and cost competitiveness.

·         EHS & Quality: Define and drive the global EHS and Quality strategy, standards, and performance framework, ensuring consistent execution across regions while strengthening the culture of safety, quality, compliance, and continuous improvement.

·         Global Supply Chain & Centers of Excellence: Orchestrate the strategic alignment of global supply chain and CoE capabilities, including repair-shop capacity and loading, regional capability allocation, make-versus-buy decisions, strategic partnerships, and cross-regional resource optimization.

·         Field Operations & Resource Planning: Establish the global framework for workforce capacity planning, resource deployment, competency management, skills development, and training/certification, ensuring the right capabilities are available at the right time and location to meet customer and business demand.

·         Service Product Management: Define and govern the Services product portfolio and catalog, establish product lifecycle management disciplines, and embed service-ready-by-design principles into new products and technologies to improve serviceability, customer value, and lifecycle economics.

·         PMO & Commercial Operations: Establish and govern Services project-management standards, execution disciplines, and performance mechanisms to drive operational excellence and proactively manage execution risks. Lead contract-risk management, commercial governance, and P&L performance management to ensure disciplined and profitable execution.

Qualifications & Requirements

• Education: Bachelor’s in Engineering, Business, or Finance (MBA preferred).
• Cross Functional Leadership: Proven track record of leading various functions regionally or globally.
• Experience: 15+ Years of global industrial/manufacturing services leadership
• Skills: Mastery of Lean/Six Sigma, SCM, and digital service platforms.
• Competencies: Strategic vision, matrix leadership, and cross-cultural communication.

Additional Information