INFORMATION AND REFERRAL AIDE

THIS IS A SUPPLEMENTAL RECRUITMENT TO THE ORIGINAL RECRUITMENT. APPLICANTS WHO RECENTLY APPLIED AND WERE DEEMED ELIGIBLE DO NOT NEED TO RE-APPLY.

APPLICANTS THAT WERE DEEMED INELIGIBLE AND WISH TO BE CONSIDERED FOR THIS POSITION MUST RE-APPLY BY THE CLOSING DATE. 

Works daily alongside an Information & Referral Specialist as part of an assigned field outreach team.

Participates in unsheltered outreach engagements, encampment operations, and emergency response deployments alongside additional team members.

Supports coordination efforts with City Departments, including, but not limited to: the Miami Police Department, Solid Waste, as well as external partner agencies.

Maintains updated resource lists and assists in identifying supportive service resources for client referral. 

Provides clients with information regarding available shelters, diversion opportunities, food assistance, healthcare, mental health services, detox programs, and veteran resources; facilitates referrals as directed. 

Conducts initial engagement with individuals experiencing homelessness, establishing rapport using trauma-informed and culturally competent approaches.

Conducts preliminary triage questions to identify immediate needs, safety concerns, and potential service pathways.

Assists clients in navigating basic processes such as obtaining identification, locating treatment programs, or attending assessments.

Performs data collection and enters information into the Homeless Management Information System (HMIS) and other designated databases in accordance with established procedures.

Collects required client documentation for shelter, hotel placement, diversion, and housing navigation, including homeless verifications, identification, chronicity documentation, and income or disability paperwork.

Prepares daily outreach logs, encounter forms, and documentation packets for Information & Referral Specialist review and approval.

Operates computers, tablets, radios, and mobile devices during field operations.

Distributes outreach materials, resource information, and shelter information; assists in maintaining field supply inventory and operational readiness. 

Performs routine administrative support functions necessary to support outreach operations, including preparing forms, maintaining documentation, entering data into designated systems, and responding to telephone, electronic,  or in-person inquiries.

Performs related work as required.

1. Proof of education in the form of a high school diploma or its equivalent. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted.  Audit/Academic reports are not accepted as substitutions for college transcripts.
2. Copy of valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, however, a State of Florida Driver's License (Class E or higher) is required at time of appointment and must be maintained valid throughout employment.
3. To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: , transcript showing at least 60 college credits,  Associate's degree or Bachelor's degree or higher in an unrelated field.

• An accredited four-year college or university in the United States, OR
• A current member of the National Association of Credential Evaluation Services (NACES), OR
• A current member of the Association of International Credential Evaluators (AICE), OR
• A recognized Professional Organization