Training Specialist

Description

Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 140 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.

As a Training Specialist I, you will:

• Regularly perform job shadowing in Branch Services to provide staffing assistance when needed and maintain critical job skills and perspective. 
• Coordinate new employee Training Schedules and Welcome Letters and distribute accordingly. Escalate any scheduling exception requests, as appropriate. 
• Review and prepare classroom materials prior to scheduled training.
• Facilitate classroom and virtual training with a primary focus on New Employee Onboarding, including but not limited to New Employee Orientation, Teller Training and Sales & Service.
• Actively work towards building proficiency with classroom management skills, including but not limited to effective time management, consistent delivery, addressing performance issues, following established escalation processes, and treating all participants respectfully and fairly.
• Maintain accurate training records. Track attendance for each class and provide timely feedback to managers regarding their employees. Seek guidance from the Organizational Development Manager or VP on a plan to address deficiencies.
• Review post-training evaluations for assigned classes, ensure training objectives are met, follow up when needed. Collaborate on appropriate adjustments and implement approved changes. 
• Provide onsite observations and shoulder-to-shoulder training as assigned. 
• Provide observation feedback to the appropriate individuals and assist with creation and implementation of continued training plans. 
• Continue to follow up to identify additional training opportunities and assist with the creation and implementation of continued development training plans. 

To be successful in this role, you will need the following competencies:

Technologically Astute - Demonstrate the ability to use technology to effectively and efficiently perform job functions.

Results Orientation - Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success. 

A Service Focus - Demonstrate an unsurpassed commitment to exceptional member service. Build constructive working relationships characterized by cooperation, collaboration, and mutual respect. Personify CSCU's role as a Trusted Advisor.

Initiative - Motivated self-starter who measures self against standards of excellence. Display energy and enthusiasm in approaching the job. Wants to get in on the ground floor and create something from scratch. A bit of an entrepreneurial spirit goes a long way in our environment. 

Eye for Quality - Take responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed. 

Flexibility - The ability to excel in a high stress environment, adapt to changing business needs and work priorities needs is a must. Develop fresh ideas that provide solutions to all types of workplace challenges.

Company Overview

Join a winning team and a dedicated Credit Union! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.

Requirements

• Strong oral and written presentation and communication skills required.  
• Professional, well-developed interpersonal skills are essential for projecting a positive image as representative for the credit union. 
• Requires education equivalent to a four-year high school education or general education degree (GED).  
• 1 year of experience in a financial institution preferred. Additional preference given to Credit Union experience.
• Formal or informal training experience preferred.
• Knowledge of the Credit Union movement and philosophy preferred.
• Must react well under pressure, approach others in a tactful way, accept responsibility for own actions, and follow through on commitments.  
• Proven ability to work effectively within a cross-functional team.  
• Requires a high level of creativity, flexibility, and resourcefulness.
• Must be highly organized, versatile, flexible and sensitive to the needs of trainees.
• Requires sound judgment and critical-thinking skills. Displays a willingness to learn to make decisions in a timely manner and demonstrates an understanding of established guidelines. Obtains approval for decisions outside their authority, makes appropriate recommendations, can support and explain reasoning.
• Requires excellent interpersonal skills, ability to listen to employee needs, and the ability to convey a message to a classroom in such a way that everyone understands the material.    
• Strong computer knowledge, especially with the use of applications including Word, Excel, and PowerPoint is required. Experience with Canva is a plus.
• Prior presentation skills experience is a plus.