Senior Specialist - CSG

Key Responsibilities

1. Hard Services Operations (Core Execution)

·       Operate and maintain all building engineering systems, including:

o   HVAC systems (AHUs, FCUs, VRF/VRV units)

o   Electrical systems (LT panels, UPS, DG sets)

o   Plumbing systems and water supply

o   Fire & life safety systems

·       Ensure continuous operation and zero disruption of critical systems.

·       Perform routine checks, readings, and log sheet updates.

·       Identify early signs of equipment failure and take corrective action.

2. Preventive & Breakdown Maintenance

·       Execute preventive maintenance schedules as per SOPs.

·       Attend and resolve breakdown complaints within defined SLAs.

·       Coordinate with vendors for specialized maintenance activities.

·       Ensure proper closure of maintenance tasks with documentation.

3. Work Order & Helpdesk Management

·       Receive, acknowledge, and execute work orders through CAFM/CMMS systems.

·       Ensure timely closure of tickets with quality service delivery.

·       Provide feedback and updates on task status.

·       Maintain accurate records of all maintenance activities.

4. Technical Monitoring & Log Management

·       Record and monitor:

o   Electrical load readings

o   DG fuel consumption

o   HVAC performance parameters

o   Water levels and pump operations

·       Highlight abnormalities and escalate deviations.

·       Maintain daily, weekly, and monthly logs.

5. Technical Transformation & Optimization (Execution Level)

A. Data Capture & Digital Adoption

·       Ensure accurate data entry in:

o   CAFM systems

o   Energy monitoring tools

o   Maintenance logs

·       Support implementation of digital tools such as:

o   IoT sensors

o   Smart meters

o   Automated monitoring systems

B. Energy & Efficiency Optimization

·       Identify opportunities for:

o   Reducing energy consumption

o   Optimizing equipment usage

·       Implement basic optimization actions such as:

o   Switching schedules

o   Load balancing

o   Temperature optimization

·       Support energy audits and improvement initiatives.

C. First-Level Troubleshooting & RCA Support

·       Perform initial fault diagnosis for equipment failures.

·       Assist senior engineers in root cause analysis (RCA).

·       Implement corrective and preventive actions as directed.

D. Asset Care & Lifecycle Support

·       Ensure proper handling and maintenance of equipment.

·       Report aging equipment and recurring failures.

·       Support asset tagging and documentation.

6. Safety, Compliance & EHS

·       Ensure adherence to all safety protocols and procedures.

·       Use appropriate PPE during operations.

·       Support:

o   Fire drills

o   Emergency response

o   Safety audits

·       Ensure compliance with electrical and operational safety norms.

7. Vendor & Contractor Coordination

·       Assist in supervising vendor activities on-site.

·       Ensure vendors follow:

o   Safety procedures

o   Work permits

o   Quality standards

·       Verify work completion and report discrepancies.

8. Soft Services Coordination (Support Role)

·       Coordinate with housekeeping and other teams when technical support is required.

·       Ensure technical readiness of areas before cleaning or events.

9. Event & Meeting Support

·       Ensure readiness of:

o   Meeting rooms

o   Conference facilities

o   AV and electrical systems

·       Provide technical support during events and client visits.

10. Builder / Landlord Coordination

·       Report infrastructure issues to Facility Manager.

·       Assist in resolving:

o   Power supply issues

o   Water supply disruptions

o   Common area technical issues

11. Training & Skill Development

·       Participate in:

o   Technical training programs

o   Safety training sessions

·       Stay updated on new technologies and maintenance practices.

·       Support onboarding of new technicians.

12. Reporting & Documentation

·       Maintain accurate records of:

o   Maintenance activities

o   Equipment performance

o   Incidents and breakdowns

·       Submit daily shift reports to supervisors.

·       Escalate major issues promptly.

13. Business Continuity Support

·       Assist during:

o   Power failures

o   Equipment breakdowns

o   Emergency situations

·       Ensure backup systems (DG, UPS) are operational.

·       Support execution of BCP procedures.

Key Performance Indicators (KPIs)

·       Work order closure within SLA

·       Equipment uptime and reliability

·       Preventive maintenance completion rate

·       Reduction in repeat breakdowns

·       Accuracy of logs and documentation

·       Energy-saving initiatives implemented

·       Safety compliance adherence

Qualifications & Experience

·       Diploma / ITI / Bachelor’s in Electrical / Mechanical Engineering

·       2–6 years of experience in facility management / engineering operations

·       Experience in corporate / commercial facilities preferred

Key Competencies

·       Strong technical fundamentals

·       Hands-on troubleshooting skills

·       Attention to detail

·       Ability to work in shifts

·       Team collaboration

·       Basic digital and reporting skills

Tools & Systems

·       CAFM / CMMS systems

·       BMS (basic monitoring)

·       Electrical and HVAC control panels

·       MS Excel / reporting tools

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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