- Location
- Barrow, AK, US
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Closing date
- Today
- Source
- iCIMS
Description
Overview
UIC Car Rental is seeking a Car Rental Manager to oversee daily rental operations, including managing reservations, processing vehicle returns, and ensuring a positive customer experience. This position is responsible for coordinating rental logistics, maintaining service standards, and greeting and assisting customers in a professional and friendly manner.
Responsibilities
Essential functions will include:
Oversee the daily operations of UIC Car Rental, including supervision of staff, scheduling, and ensuring adequate coverage.
Manage customer service activities such as vehicle check-ins and check-outs, addressing inquiries, and ensuring customer satisfaction.
Maintain and operate rental systems, including credit card machines and reservation platforms.
Ensure all vehicles receive regular maintenance (daily, weekly, and monthly), including inspections and coordination of repairs with auto shops.
Secure the rental vehicle fleet and monitor vehicle condition and availability.
Accurately report daily sales to Accounting with appropriate backup documentation.
Ensure all car rental documentation (e.g., direct billing, credit card forms, tax exemption paperwork) is properly completed, filed, and submitted.
Attend planning meetings with the UHL General Manager and collaborate on operational needs.
Monitor department budget and assist with preparation of quarterly tax filings as directed.
Assist in establishing and implementing departmental policies, procedures, goals, and objectives in coordination with the UHI Manager.
Support the planning and execution of sales promotions and marketing activities.
Respond to 24-hour emergency callouts for car rental customers.
Perform other duties as assigned.
Qualifications
Minimum Qualifications:
Oversee the daily operations of UIC Car Rental, including supervision of staff, scheduling, and ensuring adequate coverage.
Manage customer service activities such as vehicle check-ins and check-outs, addressing inquiries, and ensuring customer satisfaction.
Maintain and operate rental systems, including credit card machines and reservation platforms.
Ensure all vehicles receive regular maintenance (daily, weekly, and monthly), including inspections and coordination of repairs with auto shops.
Secure the rental vehicle fleet and monitor vehicle condition and availability.
Accurately report daily sales to Accounting with appropriate backup documentation.
Ensure all car rental documentation (e.g., direct billing, credit card forms, tax exemption paperwork) is properly completed, filed, and submitted.
Attend planning meetings with the UHL General Manager and collaborate on operational needs.
Monitor department budget and assist with preparation of quarterly tax filings as directed.
Assist in establishing and implementing departmental policies, procedures, goals, and objectives in coordination with the UHI Manager.
Support the planning and execution of sales promotions and marketing activities.
Respond to 24-hour emergency callouts for car rental customers.
Perform other duties as assigned.
Physical and Mental Demands:
Regularly performs a combination of sitting, standing, walking, reaching, and handling tools or equipment.
Frequently required to talk, hear, climb, stoop, kneel, and grasp objects.
Must be able to lift, push, pull, and carry items weighing up to 50 pounds.
Involves occasional strenuous physical activity.
May operate vehicles or equipment, requiring the ability to sit for extended periods and access all controls safely.
Must have sufficient vision to monitor instruments, gauges, and surroundings through mirrors or windows.
May be exposed to constant vibration and jarring movements when operating on uneven surfaces.
Working Conditions:
Work is performed in various weather conditions, including extreme cold and heat.
Duties may occur at different elevations and on uneven or slippery surfaces.
Job sites may contain light to heavy equipment, materials, communication systems, and construction tools.
Work environment may include exposure to loud noises, bells, alarms, and other audible signals.
Regular presence of individuals standing, walking, sitting, signaling, and talking.
May be exposed to construction-related hazards such as moving equipment, open excavations, temporary structures, and confined spaces.
Constant awareness of surroundings is required to ensure personal and team safety.
Work environment is subject to frequent changes and potential safety risks.