- Location
- Nelson
- Type
- Full-time
- Department
- Customer Service
Description
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We are expanding, we have multiple open requirements for customer service advisors to join our team in Nelson.
Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!!
What you'll be doing:
Providing exceptional support and service to our partners
To be the first point of contact for complaints and escalations within the team and for our Resellers
Provisioning and Managing reseller orders using our mainframe internal systems as required
Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
Customer Service and Support duties
Handle incoming calls from our Resellers as required
Investigation into root cause of recurrent provisioning issues
Provide technical advice to resellers and internal staff
Schedule and action all tasks to completion within specified timescales
Ensure all systems are kept fully updated for each action and point of customer contact.
Skills & Experience:
Customer engagement skills
IT skills/knowledge
A desire to succeed and develop
Exceptional communication skills
Accuracy and attention to detail
Ability to multi task and problem solve
Flexible approach to work
Excellent team player
Self-motivated and enthusiastic
Ability to work under pressure to set deadlines.
What's in it for you?
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.