Service Parts Specialist

About us

The Service Parts Specialist is responsible for creating, validating, and maintaining Master Parts List (MPL) documentation to support new product launches and ongoing product lifecycle management.

About the role

This role ensures that serviceable parts, assemblies, and configurations are accurate, validated, and ready for customer support across global markets.

Working closely with internal cross functional teams and Joint Development Manufacturing (JDM) partners, the Service Parts Specialist plays a critical role in enabling effective aftersales and service readiness from launch through end of life.

The role also contributes to the digitalisation and continuous improvement of service readiness processes, driving more efficient, scalable, and data‑driven ways of managing parts, documentation, and lifecycle information.

Key Responsibilities

Master Parts List (MPL) Management

• Create complete, accurate MPL documentation for new products developed with JDM partners.

• Maintain and update MPLs post launch, ensuring all product, component, and configuration changes are accurately captured.

• Review products for MPL readiness and formally sign off MPLs prior to release.

Product Launch & Change Support

• Deliver service parts readiness for new product intoductions

• Assist the Product Change team with service related change requirements and documentation updates.

• Conduct teardown analysis of test rigs and products to define correct service and spare part offerings.

Cross Functional & Market Support

• Create and present concise service one pagers for new products at cross functional Customer Service briefings.

• Support global service and market teams with spare part queries and requests.

• Collaborate closely with Manufacturing, Engineering, Commercial, Marketing, Refurbishment, and Service teams, as well as external JDM partners.

Performance & Quality

• Deliver against defined KPIs for service readiness, documentation quality, and timeliness.

• Ensure accuracy and completeness of all service documentation to minimise downstream market queries and rework.

Digitalisation & Process Transformation

• Identify opportunities and deliver improvements to MPL creation, service documentation, and spare parts management processes.

• Support the adoption and optimisation of PLM, ERP, and related digital tools to improve data accuracy, efficiency, and scalability.

• Identify opportunities to streamline manual processes, improve data flows, and enhance system integration across engineering, manufacturing, and service functions.

• Contribute to the development of standardised, scalable processes to support global service readiness and lifecycle management.

• Support data‑driven decision making by improving visibility, structure, and quality of service and parts data.

About you

• Degree, diploma, or equivalent practical experience in Engineering, Manufacturing, Mechanical, Electrical, or a related technical discipline.

• Related vocational, technical, or industry certifications will be considered an advantage.

• Proven experience in service parts, aftersales, service readiness, product lifecycle management, or a related engineering/manufacturing support role.

• Hands on experience working with parts lists, bills of materials, service documentation, or product configurations.

• Experience supporting new product introductions (NPI) or product changes in a manufacturing or engineering environment.

• Strong ability to work cross functionally with Engineering, Manufacturing, Service, and Commercial teams.

• Practical, hands on product experience, including disassembly and reassembly of complex products or assemblies.

• Experience or interest in process improvement, digitalisation, or transforming manual workflows into structured, system‑driven solutions.

• Experience working with external manufacturing partners or Joint Development Manufacturing (JDM) partners.

• Experience supporting global markets or regional service teams.

• Familiarity with Product Lifecycle Management (PLM) systems (e.g. Teamcenter or equivalent).

• Ability to interpret CAD data, drawings, or engineering documentation.

• Experience in consumer electronics, appliances, electromechanical products, or similar industries.

• Experience driving or supporting digital transformation initiatives within engineering, manufacturing, or service environments.

Benefits

Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. #LI-AK

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.