Outreach Worker - Intensive Case Management

Description

JOB SUMMARY:Within the context of a client and family-centred model and in accordance with established vision and values of the organization, the Intensive Case Management (ICM) Outreach Worker works as a member of an interdisciplinary team to provide support services to individuals and their families with accessing opioid agonist therapy and related support services. Monitors clients by methods such as observing client’s health condition and environment. Arranges, plans, escorts and accompanies as necessary, designated/marginalized individuals on appointments, errands and other activities. Creates linkages to other community resources and programs. Assists clients in accessing benefits or assistance as appropriate and provides brief planning and coordination on issues related to substance use, opioid agonist therapy, overdose prevention and harm reduction. Under the direction of the Registered Nurse, administers medication to clients and provides medication reminders. Liaises and works with community resources and healthcare providers. Provides basic health-promoting information and promotes development of life-skills to clients. Performs a variety of general clerical duties, attends meetings and participates in patient care planning and coordination. QUALIFICATIONS:Education & Experience Diploma in Community Social Services and one (1) year related experience working with People who use substances and those suffering from complex mental health issues and/or an equivalent combination of education, training and experience. Valid BC driver’s license and vehicle. Cardiopulmonary Resuscitation (CPR).Knowledge, Skills & Abilities• Demonstrated ability to work with marginalized and culturally diverse populations including those with substance use issues and mental illness.• Demonstrated listening and information seeking skills that promotes communication and lead to a cooperative approach to problem solving within a multidisciplinary setting. • Demonstrated ability to establish rapport with clients and families in order to explore issues that are beyond the initial presented concerns. • A working knowledge and familiarity with health and social service programs specific to the North Shore and more generally speaking in the Lower Mainland. • Working knowledge of harm reduction principles • Crisis prevention/intervention and conflict resolution/de-escalation skills. • Excellent interpersonal and organizational skills. • Proven ability to work independently and collaboratively in a team environment as well as capacity to work in partnership with other community agencies. • Ability to communicate effectively both verbally and in writing. • Demonstrated skill in CPR techniques and First-aid. • Physical ability to carry out the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.