Agency Coordinator

Description

Be the Connection That Delivers Hope

Make an impact that goes beyond the warehouse! At Midwest Food Bank, we don’t just move food, we build relationships, strengthen communities, and share hope. As the Agency Coordinator in our Pennsylvania division, you’ll be at the center of it all, partnering with local nonprofits, coordinating meaningful food distributions, and helping ensure resources reach those who need them most. This role blends relationship-building, organization, and purpose-driven leadership, offering the opportunity to serve with excellence while making a tangible difference every day.

Pay starting at: $47,000 Annually

Benefits:

• 401(k)
• Paid Time Off
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance

SUMMARY & MISSION STATEMENT:

Midwest Food Bank (MFB) is a $548M non-profit organization with 10 divisions in the U.S. and 2 operations internationally. MFB operates with $95M in assets and an annual organizational operating budget of $20M to distribute over $548M in food and disaster relief boxes to 2,400 agencies.

As a faith-based organization, it is the mission of Midwest Food Bank, NFP to share the love of Christ by alleviating hunger and malnutrition; and providing disaster relief. Our vision is to serve those in need with excellence, providing physical and spiritual nourishment.

JOB ROLE PURPOSE & SUMMARY:

The Agency Coordinator serves as the primary contact for the division’s partner agencies and is responsible for agency selection, scheduling, and record maintenance. This role serves as the coordinator for all outbound food and relationships with the nonprofits. The Agency Coordinator fosters agency relationships through proactive communication, onboarding, regular meetings, and visits. This role participates in key community groups to cultivate positive relationships and assists in leading and supporting aspects of volunteer involvement. The Agency Coordinator is responsible for managing the overall inventory process and developing robust food distribution programs to meet the needs of partner agencies. The role ensures distribution is implemented with safe and efficient use of the facilities, employees, and volunteers. The Agency Coordinator is the key leader for organizing and executing distribution.

ESSENTIAL FUNCTIONS:

• Maintain and build relationships with 200+ food agencies with support of Executive Director.
• Facilitate communication for all division partner agencies, including responding to new agency requests online, verbally, and in-person.
• Maintain and assess agency distribution schedules, tracking, data entry, and paperwork for on- and off-site distributions.
• Cultivate existing, potential, and new partner agencies through frequent communication, community involvement, and networking.
• Identify, develop, and support volunteers to conduct regular off-site agency and distribution visits.
• Communicate agency statistics to the Executive Director to aid in grant writing and reporting and community reporting and marketing.
• Verify audit all annual agency meetings and certifications in a precise and timely manner.
• Assist with general office support as needed.
• Identify, understand, support, and serve the needs of the division’s partner agencies.
• Maintain accurate inventory information throughout the sort, label, and distribute cycle.
• Enable food distribution programs, such as scheduled distributions, satellite locations, community outreach, mission trips, and disaster relief.
• Communicate updates and provide regular inventory reports to the Executive Director and MFB Central Office.

ADDITIONAL RESPONSIBILITIES:

• Model MFB’s five core values of: Serving Those in Need, Empowering Volunteers, Embracing Our Communities, Working with Integrity, and Executing Through Teamwork.
• Foster a Christ-centered culture; develop positive relationships and appreciation for volunteers, employees, partner agencies, and community and business contacts.
• Ensure compliance with all MFB policies, procedures, and rules and with all contractual obligations, regulatory standards, and relevant laws.
• Recruit, identify, train, and continue to nurture volunteers in support of job role.
• Network with peers locally and nationally and across the MFB organization.
• Execute other duties as assigned.

QUALIFICATIONS:

• 2-years relevant work experience, 5-years desired.
• Bachelor’s degree in Business, Marketing, Human Services, or related field.
• Experience using interpersonal skills to influence a community and maintain a strong brand image.
• Demonstrated ability creating a team-oriented environment and achieving results through others.
• Proven initiative, problem-solving, organization, and time management skills.
• Superior professional communications, verbal, written, and customer service skills.
• Ability to use technology or learn computer skills, such as Office 365 and Salesforce.
• Willingness to participate in training that may include development of professional skills, education on MFB’s policies and procedures, and additional training as it relates to the requirements of the position.

WORK ENVIRONMENT:

• Periods of sitting at a desk and working on a computer in an office setting; periods of movement in a warehouse setting.
• Travel to agencies off-site; minimal out-of-state travel as needed; infrequent evening and weekend obligations.