Assistant Venue Manager (NYC)

Original X Productions (OGX) (responsible for The FRIENDS™ Experience, and Hershey Super Sweet Adventure,  will be operating an interactive walk through experience in the area. OGX is looking for an Assistant Venue Manager to help lead a world-class team in delivering an unforgettable guest experience. 

Job Summary:
This position will be responsible for supporting all aspects of ensuring exceptional guest experience is delivered, and running an efficient day-to-day operation.  The Assistant Venue Manager will partner closely with the Venue Management Team to execute staffing plans, recruitment and hiring, training, vendor coordination, and daily operational flow.  This role plays a key role in ensuring operational excellence, maintaining the physical space, and delivering a best-in-class Guest experience.  The ideal candidate leads by example, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience onboarding and payroll processing, values creating a positive and fun work environment, and has excellent communication skills.

This role is focused on execution and daily operations, working with the Venue Manager who maintains overall ownership of business performance and strategy.

Responsibilities:

• Support the Venue Management Team in overseeing the overall on-site operations, ensuring operations run efficiently and within budget
• Lead and support department teams in executing daily operations, providing guidance, coaching, and support while fostering a positive and accountable team environment
• Support the recruitment, interviewing, and hiring of operational staff and vendors including experiential teams, box office, exhibit services, and other key roles
• Demonstrate a strong understanding of labor scheduling models, ensuring appropriate staffing levels while balancing operational needs and team member experience
• Oversee on-site day-to-day operations including ticketing, POS management, attraction operations, guest services, retail, cafe, security, custodial services, on-site marketing, groups & events, photo operations, and overall guest flow
• Support the exhibit services team in maintaining the physical space, including routine maintenance, touch-ups, and ensuring a consistent, high-quality guest environment
• Assist in managing inventory including staff uniforms, cleaning supplies, and operational materials
• Ensure compliance with all company policies, procedures, and health and safety protocols to maintain a safe and clean environment for guests and team members
• Respond to guest concerns and complaints with professionalism, ensuring timely resolution and a positive guest experience
• Serve as the primary point to support vendor coordination and maintain strong working relationships with third-party partners
• Follow and support preventative and corrective maintenance programs for the attraction, including light hands-on maintenance as needed
• Partner with the Venue Management Team and cross-functional corporate teams including operations, revenue, marketing, exhibit services, finance, HR, and creative to support business objectives
• Promote a culture of safety, accountability, and continuous improvement in a flexible and fast-paced environment
• Serve as a Manager on Duty (MOD) for select shifts
• Assists with special company projects as may be needed
• Any and all duties as assigned

Qualifications:

• Demonstrated 3+ years of senior leadership experience in a revenue-generating hospitality, entertainment, or retail environment
• Experience supporting hiring, training, and development of operational teams
• Strong understanding of shift-based labor scheduling and operational workflows
• Proven ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities
• Strong communication skills, both verbal and written
• Highly organized, detail-oriented, and able to multitask effectively
• Maintains composure under pressure and operates with a solutions-oriented mindset
• Provide hands on leadership by working alongside team members, modeling expected behaviors, and driving accountability through example
• Ability to work weekends, holidays, and flexible schedules as needed

Preferred Skills:

• Experience working in immersive environments or theme parks
• Familiarity with projection mapping and interactive media technologies
• Knowledge of safety standards and regulations for entertainment environments

Benefits:

• Health benefits including medical, dental, and vision
• Individual Retirement Account
• Commuter benefits
• Paid vacation and sick leave

Why work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

About Original X Productions:
Original X Productions are the operators of premier worldwide location-based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure. Our teams are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do!

The salary range for this role considers a range of variables used in making compensation decisions and may include but is not limited to; experience, training, licenses, certifications, skill sets, business needs, travel. Compensation decisions are dependent on the unique variables that are present. A reasonable estimate of the current range is $70,000-$80,000. This range has not been adjusted based on the geographic location of the successful incumbent.