Sales Operations Excellence Specialist (m/f/n)

Summary

Do you enjoy working at the intersection of business, technology, and people? We're looking for a collaborative CRM professional who can connect business needs with system solutions, support users, and contribute to exciting international projects. You'll help drive system migrations, market expansion initiatives, and CRM improvements while collaborating with stakeholders across multiple regions. Salesforce experience is a plus, but a solid CRM background and analytical mindset are essential.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Own and manage sales operations processes in global CRM system and act as a subject matter expert for related functionalities. 
• Ensure effective implementation of sales CRM processes in local offices and oversee smooth daily execution by resolving issues and supporting users. 
• Monitor process performance, gather feedback, and drive continuous improvements based on best practices. 
• Identify improvement opportunities in sales CRM processes, define requirements, support solution design, and perform user testing. 
• Maintain accurate and up-to-date process documentation in collaboration with relevant stakeholders. 
• Develop and deliver process-related trainings, ensuring materials reflect current processes and system updates. 
• Support global sales projects from CRM perspective, ensuring clear communication and successful local execution. 
• Act as the main point of contact for sales processes and CRM system across offices. 

REQUIREMENTS

Education:

• High school or University degree (preferably in business administration, economics, management)

Experience:

• 6 years plus of previous work experience on similar position

Knowledge:

• Ability to understand business priorities
• Knowledge of sales principles, metrics and KPIs
• Proven experience with active participation in CRM usage and/or CRM implementation into sales organization (ideally Salesforce)
• Understanding of databases and customer relationship management tools in general
• Salesforce CRM experience - proven user experience or certification is a nice to have
• Attention to detail and strong follow up
• Proven years of experience managing relationships with stakeholders, clients, and/or customers
• Pro-activity, Negotiation, Out of the box thinking

Language:

• English C1

Basic wage component (gross): from 2100 EUR

• Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).

• The final basic wage component can be increased according to the unique individual skills and experiences of the selected candidate.

#LI-LV1 #LI-Hybrid #mid-senior

Benefits

Health & well-being

• BenefitPlus
• Healthcare (check-ups/annual programs)
• Multisport card
• Travel card "električenka"
• Supplementary pension saving
• Sick days

Family

• Marriage allowance
• Childbirth allowance
• Parental contribution
• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)
• Let´s get together breakfast
• Activity room, quiet room
• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance
• Loyalty extra days off
• Loyalty cake
• Loyalty glass award
• Refer a friend
• Christmas presents
• Discounts from external providers

Primary location

Bratislava

Additional locations

Time type

Full time