Customer Service Representative

Description

Hotstart designs, manufacturers, and sells innovative thermal management solutions for customers in a variety of industrial equipment markets. We have an opening for a Customer Service Representative to join our sales team in Spokane, WA. We are searching for a highly motivated candidate to provide timely and effective support to our customers. 

Requirements

Essential Duties and Responsibilities 

· Answer phones and emails in a fast-paced environment and help customers with product info, pricing, availability, new orders, order status and troubleshooting 

· Follow up with customers to ensure satisfaction 

· Coordinate internally with engineering, production and quality assurance to assist customers

· Handle customer complaints and provide appropriate solutions and follow up to ensure resolution

· Support Market Managers by working closely on major accounts, assisting with new products and new sales opportunities 

· Contribute to team effort by accepting additional customer and/or system-related responsibilities as necessary

Required Knowledge, Skills, and Abilities:

· Strong communication skills – both written and verbal

· PC skills (including MS Word, Excel, and Outlook)

· Prior experience working within an ERP or CRM system is highly desirable

· Ability to effectively organize workload and prioritize

· Possess strong problem-solving skills

· Motivated to learn about all aspects of Hotstart products, applications, and markets 

· Great attitude and lots of enthusiasm

Education/Experience:

· High school diploma or equivalent 

· Customer Service background 

· Knowledge of diesel engines/equipment/trucks, electricity, and mechanical aptitude is a plus

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hotstart, Inc. is a world-leading manufacturer of industrial heating and cooling thermal management equipment. Established in 1942 and ISO 9001:2015 certified, we have grown to over 250 employees in a modern manufacturing facility. The company provides a 100% owner-funded benefits package highlighted by premium-free family medical, dental, vision and life insurance, 401(k) with contribution matching and profit sharing, and educational assistance. Email resume to [email protected]  ~ Drug-free/Hotstart is an EEO employer - M/F/Veteran/Disability.