- Location
- Kuala Lumpur, MY (iZeno), Malaysia
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
About Us
Founded in 2003, iZeno was built on one conviction: enterprises deserve technology that doesn't just keep pace with change — it drives it.
As part of Logicalis Asia Pacific — the Architects of Change™ — our team of 180+ in-house innovators has delivered over 500+ enterprise solutions across Singapore, Malaysia, Indonesia, Thailand, and the Philippines, spanning AI & machine learning, cloud, DevOps, data analytics, CRM & CX, and ITSM.
At iZeno, you'll belong to a high-performing team where collaboration is real and ideas are welcomed. You'll grow through mission-critical projects that challenge you from day one, backed by the global resources and partner ecosystem of Logicalis. And you'll thrive in an environment that invests in your development, your wellbeing, and your career.
We are proud to be a Great Place to Work® Certified™ organisation — because we believe the same dedication we bring to our clients belongs to our people too.
No challenge is too complex. No ambition too large.
Join iZeno. Your challenges, our commitment.
About the Role
iZeno is looking for a Software Engineer to join our ITSM Team, supporting the design, implementation, and integration of IT Service Management and IT Asset Management solutions for our clients across Southeast Asia. This role sits at the intersection of ITSM platforms, infrastructure discovery, and custom development - ideal for someone who enjoys solving real-world enterprise IT problems.
Key Responsibilities
- Configure, customize, and support ITSM platforms (Freshservice/ Atlassian Jira Service Management) for client implementations
- Implement and maintain IT Asset Management (ITAM) solutions using Device42
- Support discovery, dependency mapping, and CMDB population activities across client infrastructure
- Develop scripts, integrations, and automations using Python and Node.js
- Collaborate with solution architects and consultants to translate client requirements into technical configurations
- Troubleshoot and resolve technical issues across ITSM/ITAM tooling and integrations
- Document technical designs, configurations, and runbooks
- Participate in testing, UAT, and deployment activities for client projects
Required Qualifications
- Experience: 2-3 years in a software engineering, ITSM, or systems integration role
- Platform experience: Hands-on experience with Freshservice or Atlassian Jira Service Management (JSM)
- ITAM experience: Practical experience with Device42 (or similar ITAM/discovery tools)
- Discovery knowledge: Understanding of discovery protocols (e.g., SNMP, WMI, SSH, agent-based vs. agentless discovery)
- Infrastructure knowledge: Solid understanding of servers, networks, virtualization, and cloud environments (AWS/Azure/GCP a plus)
- Programming: Hands-on experience with Python and Node.js
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field
Soft Skills
- Strong initiative and ability to work with minimal supervision
- Analytical and structured problem-solving approach
- Good communication skills - able to explain technical concepts to non-technical stakeholders
- Ability to manage multiple client engagements and shifting priorities
- Team player with a collaborative, consultative mindset
- Adaptability in a fast-paced, client-facing consulting environment
Good to Have
- Understanding of CMDB structure, CI relationships, and asset lifecycle management
- ITIL Foundation knowledge (v4/v5); certification a plus
- Experience with REST/SOAP APIs, webhooks, and middleware integrations
- Basic SQL for reporting, data extraction, and CMDB queries
- Bash/PowerShell scripting for automation alongside Python/Node.js
- Exposure to cloud platforms (AWS/Azure/GCP)
Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.
As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice/ Privacy Policy.
At iZeno, we are committed to creating a diverse and inclusive workplace where everyone can thrive.
