Supervisor (Operations) - 5th Avenue Flagship

Department: Retail - West

Employment Type: Full Time

Location: 5th Avenue Flagship

Reporting To: Taylor Brandon

Compensation: $30.00 / hour

Description

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team. 
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation. 
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness. 
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs. 
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team. 
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies. 
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates. 
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins! 
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day. 
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture. 
• Proactively step in to resolve customer issues with empathy, speed, and ownership. 
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders. 

Requirements

• Previous experience in a supervisory or management role in retail, preferably in fashion or related industry. 
• Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity 
• Strong ability to lead by example and motivate a team in a fast paced environment 
• Excellent communication and interpersonal skills 
• Passion and focus on team collaboration and customer connection 
• Ability to use sales data and feedback to improve team performance and drive business results 
• Strong attention to detail and ability to uphold visual and operational standards 
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence 
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction 
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift 
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift 
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed. 
• Does not want to be an influencer  

Benefits + Total Rewards

• Competitive Pay with a performance based Bonus structure 
• 401(k) plan  
• Generous employee discount  
• Paid Time Off 
• Comprehensive Health, Dental, Vision, and Life Insurance Plans 
• Mental Health benefits to support your wellbeing 
• Paid Parental Leave 
• Employee Referral Bonus Program