Engineer 1st Line - Fixed

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Network Operations Engineer (1st Line) to provide technical support and system maintenance for live telecom IT environments. This role focuses on monitoring, troubleshooting, and enhancing software and hardware solutions used in telecommunications networks, ensuring service quality and timely issue resolution. The individual will work closely with internal teams and customers to maintain system performance and escalate complex incidents where required.

## What you’ll do

Provide 1st line technical support for live IT and telecom systems across mobile and fixed networksInvestigate, troubleshoot, and resolve software and hardware issues within defined service levels

Develop, customise, and implement software solutions aligned with business and customer requirements

Monitor system performance and contribute to optimisation activities for telecom applications

Configure, integrate, and maintain network software parameters in line with quality standards

Perform testing in controlled environments and support deployment into production systemsIdentify faults in network technologies (GSM, UMTS, LTE, 5G) and coordinate resolution or escalation

Conduct preventive checks using specialised tools to ensure system stability

Collaborate with higher technical support levels for complex issues requiring escalation

Support emergency interventions through system and network reconfiguration when needed

## Who you are

A graduate with a degree in a technical discipline such as Telecommunications, Computer Science, or related fieldProficient in English, both written and spokenFamiliar with operating systems, databases, and telecom-related IT applicationsKnowledgeable in networking technologies, including GPON, FTTH, and general networking conceptsComfortable analysing and resolving technical issues in a structured and collaborative wayAble to adapt to dynamic working environments, including shift-based schedules if requiredAdditional European language skills are considered an advantage

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

#VOIS

## What skills you will learn

Advanced troubleshooting techniques for telecom systems and applicationsPractical experience with network technologies such as LTE, 5G, and FTTHSoftware customisation and debugging within telecom ecosystemsPerformance monitoring and optimisation of live IT systemsCollaboration across multi-level technical teams and service operations

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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#JDEnhancedByTARA

## Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/