Change Manager

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a skilled IT Change Management Specialist to coordinate and manage the implementation of changes across IT systems supporting Vodafone Enterprise Services, including CyberSecurity, IoT, and core platform services. The role ensures that all system changes are properly assessed, prioritised, approved, and delivered within agreed timelines while promoting continuous improvement and operational excellence.

## What you’ll do

• Coordinate and analyse proposed changes impacting IT systems, working closely with technical teams to ensure proper evaluation and impact assessment
• Plan, estimate, prioritise, and oversee the implementation of changes in line with agreed timelines and service expectations
• Monitor change performance and collaborate with operational, engineering, partner, and customer teams to ensure adherence to established processes
• Review failed changes, identify root causes, and implement corrective actions in collaboration with relevant stakeholders
• Drive continuous improvement initiatives across processes, infrastructure, and systems globally
• Maintain effective working relationships with technical and management teams across Vodafone Group and partner organisations
• Oversee the evaluation and planning of infrastructure and network changes to ensure effective implementation
• Ensure accuracy and integrity of configuration management information by controlling and tracking system changes

## Who you are

• Experienced working in a multinational environment with strong collaboration skills
• Proficient in English (B2–C1 level)
• Equipped with at least 2 years of experience in IT or telecom change management environments (such as data centre infrastructure, IP networking, or
• mobile technologies)
• Knowledgeable in ITIL methodology, with ITIL Foundation certification preferred
• Familiar with data centre infrastructure and network principles
• Demonstrates effective stakeholder management and communication skills
• Possesses a solid understanding of IT and telecom systems and services

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.

Special Paternal Program - 4 months of paid paternity leave

## What skills you will learn

• Advanced change management practices within large-scale IT ecosystems
• Stakeholder engagement across global teams and external partners
• Root cause analysis and continuous improvement methodologies
• IT infrastructure, network operations, and service management frameworks
• Coordination of cross-functional projects within a structured governance environment

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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#JDEnhancedByTARA

## Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/