Front Desk Attendant - Onyx Club

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape!

What you will have an opportunity to do:

We are seeking a highly motivated, customer-focused individual to join our team as a Fitness Attendant. The ideal candidate will have a proven track record in providing exceptional service, be open to learning, and respond to guests and team members in a professional and courteous manner. This role is responsible for engaging with guests, providing an exemplary service experience, and maintaining a clean, safe, and well-organized fitness environment. If you enjoy making meaningful connections with people from all over the world and taking steps to “WOW” others, this role is for you!

Essential Functions:

• Enhance the member and guest experience while they are in the fitness center.
• Ensure all fitness equipment is in safe, operational condition.
• Greet and engage with members and guests, setting the example for excellent customer service.
• Maintain cleanliness of the fitness center, locker rooms, and lobby areas.
• Stay knowledgeable about the fitness areas, Event Center, and resort amenities.
• Ensure policies are adhered to, particularly in point-of-sale operations.
• Provide exceptional customer service, building relationships by showing sincere interest in members and guests.
• Resolve any issues or concerns quickly, striving to exceed guest expectations.
• Collaborate with team members to ensure the retail area is clean and organized.
• Assist hotel and resort staff professionally, sharing necessary information.

Responsibilities:

• Prepare for shifts by ensuring the music is at an appropriate level, uniform is clean and wrinkle-free, nametag is visible, and a welcoming smile is in place.
• Maintain cleanliness and proper stocking of the fitness area.
• Address members by name to create a personal experience.
• Anticipate members' needs and assist with special requests.
• Perform all opening, mid-shift, and closing tasks as outlined in the fitness attendant checklists; submit completed checklists at the end of each shift.
• Keep fitness areas, locker rooms, and lobby spaces clean and tidy.
• Practice safe work habits, following safety procedures, including evacuation protocol when necessary.
• Be knowledgeable about fitness equipment and assist guests with questions.
• Attend departmental meetings and training sessions when scheduled.
• Conduct facility tours for prospective members.
• Provide information on membership pricing, tiers, and assist guests with the sign-up process.
• Perform any other duties assigned by the Director of Fitness.

What are we looking for?

Requirements:

• Previous experience in hospitality or customer service is required.
• Ability to maintain a pleasant demeanor and remain efficient in a dynamic, fast-paced environment.
• Ability to multitask while maintaining attention to detail.
• Professional, flexible, and positive attitude.
• Strong attention to detail and organization.
• Ability to stand for extended periods.
• Ability to perform light lifting (up to 35 lbs) and occasional bending, stooping, and reaching.
• Hearing and visual acuity to observe and meet members' needs.
• Must follow occupational safety and health practices.
• Adherence to company appearance standards, including wearing the uniform and name badge at all

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to lift up to 35 lbs.
• Frequent bending, stooping, and reaching to maintain equipment and the fitness area.
• Must have hearing and visual ability to effectively interact with guests and identify needs.

If you have a passion for fitness, hospitality, and providing excellent service, we invite you to apply and join our dynamic team!

Compensation:

$20.00

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$22.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.