Junior IT Support Analyst

About The Role 

The Junior IT Support Analyst is a great role for someone who has completed some studies in IT and has approximately one year of experience in an IT helpdesk role. Ideally, we are looking for someone who is knowledge in both Mac and Windows environments and has some experience in Active Directory. We will train you up in everything you need to know to be successful in this hands-on and varied role. 

You will be part of a friendly and experienced team responsible for the support and maintenance of the IT infrastructure across several offices in Australia. We work closely with vendors such as Dell, Apple, VM Ware and Cisco, amongst others. Your role will involve support for staff located in our Sydney office, as well as remote support for our Brisbane, Melbourne and New Zealand offices.

A genuine passion for Information Technology is a must. Excellent communications skills are also necessary. Experience in a customer service role would be highly regarded. 

Key Responsibilities

• Problem resolution for software and hardware issues.

• Managing all support requests through to resolution.

• Maintaining documentation.

• Ensure compliance to all IT support procedures.

• Maintaining appropriate user access to application software.

• Perform user account administration.

• PC / Mac operating system builds.

• Training with in house workflow system.

• Ensuring all boardrooms are switched on and working every day.

• Training new starters in email platform, workflow system and server access.

• Registering new users and basic in house training on internal systems (Havas specific training only, not application training)

What You Bring

• A genuine passion for Information Technology is a must.

• Excellent written and verbal communications skills

• Experience in a customer service role would be highly regarded

• Good analytical and problem solving skills

• Ability to build and maintain good relationships, both with clients and within the agency

• Self motivated, team player, flexible, tolerant, enthusiastic and fun

Technical

• Basic to good understanding of all products to be supported. Apple, Windows, Server, network administration and troubleshooting skills

Enjoy The Perks That Our Network Has To Offer

• We have active social teams who organise ad-hoc events within the agency teams

• We have an excellent Salary Sacrifice scheme

• We recognise, acknowledge and celebrate the value and contributions staff have shown at various tenure milestones.

• Summer Fridays, allowing you to finish at 3pm on a Friday once all work is complete

• Free yearly flu shots for all staff

• Health and Wellness discounts

• Employee Assistance Program (EAP): a confidential counselling, coaching and wellbeing service that’s free of charge, and it’s not only available to you, but also to your immediate families

• Birthday Leave: It’s your special day - have it off on us!

• Community Service leave & Volunteer Leave

• We also have generous parental leave. We offer 12 weeks’ paid leave for the primary carer, plus an additional one week per full year of service. We also provide subsidised childcare.

About Havas 

The Havas Village is a unique model — creative, digital, content, PR, media and partnerships, all under one roof. We build teams around our clients’ needs, not our own structures, with offices in Sydney, Melbourne and Brisbane. 

Our mission? To make a meaningful difference to the brands, businesses and lives of the people we work with. We’re proud to be a Great Place to Work Certified company. 

At HAVAS, we are committed to building a future that is inclusive to all, where you can bring your whole self to work and feel valued, respected, and supported to succeed. We encourage people from diverse backgrounds, identities, beliefs, age, and abilities, including Aboriginal and Torres Strait Islander people, to apply for this or any role with us. 

We look forward to meeting you!