- Location
- KPJ KUALA SELANGOR SPECIALIST HOSPITAL, Malaysia
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Manager
- Experience
- 8+ years
- Source
- Workday
Description
GENERAL DESCRIPTION
- Accountability for ensuring efficient patient flow within the ward or unit by delegating tasks, supervising staff, and collaborating with healthcare providers to provide high-quality care and ensure smooth operation.
JOB DESCRIPTION
ORGANIZATION AND MANAGEMENT
- Enforce high standards of care that are delivered safely, effectively, efficiently, and compassionately, while also organizing, directing, and coordinating with other facilities' services.
- Establish clear directions for the nursing team to ensure evidence-based practice.
- Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction.
- Plan, implement, and evaluate nursing facilities and services.
- Review and analyze the nursing statistics, performances, activities, improvements, and achievements.
- Lead continuous quality improvement in patient care using audits and monitoring compliance with service and professional standards.
- Plan and set regular staff meetings to disseminate and discuss issues in nursing services.
- Participate actively in Head of Service (HOS) meetings and represent in hospital clinical committees.
- Evaluate patient charges for completeness and charge accordingly.
HUMAN RESOURCE AND DEVELOPMENT
- Prepare the recruitment and retention plan for nursing staff in the unit.
- Plan and implement a structured orientation program for newly recruited nursing staff.
- Drive a development program to equip staff with the necessary knowledge and skills to maintain competency and meet organizational needs.
- Monitor and Conduct reviews of staff appraisals.
- Establish a mechanism to privilege specific procedures for nurses in their respective services.
- Maintain comprehensive personal records for all staff.
- Identify and provide supervision and guidance to the staff as needed.
- Engage in research initiatives and advocate for quality improvement through evidence-based practice.
POLICIES AND PROCEDURES
- Review policies and procedures periodically and triennially to ensure they align with current nursing standards, regulations, statutory authority requirements, and service purposes.
- Evaluate compliance with all policies and procedures of various quality and safety: including MS ISO 9001:2008, ISO14001, OHSAS 18001, Patient Safety Goals, National Nursing Audits, and other accredited standards like Malaysian Hospital Accreditation Standards and HACCP Netherlands.
- Evaluate the prevention and control of infection, including the implementation of surveillance activity in the unit and evidence of involvement.
- Control and maintain regular management of drugs aligned with hospital policies and procedures.
- Maintain confidentiality of patient’s personal and medical history.
FACILITIES AND EQUIPMENT
- Maintain records of equipment and inventory, including calibration for medical supplies and drug storage.
- Monitor that the emergency trolley is checked as per the stipulated policy and conduct audits at regular intervals for compliance.
- Plan the service budget, including the purchase of new items.
- Provide on-the-job training and guidance to new staff, including the cleaning of medical equipment.
SAFETY AND QUALITY IMPROVEMENT ACTIVITIES
- Monitor activities that contribute towards the continuous improvement of nursing services, such as Quality Assurance, Infection Prevention & Control, and Fire and Safety Programs.
- Monitor and propose the quality of care/service in the designated unit and initiate action and implementation of corrective measures as needed.
- Manage investigations and root cause analyses for any incidents in the services, take appropriate action, and ensure completion of incident reports within the stipulated time frame.
- Participate and contribute to the Baby Friendly Hospital Initiative certification, with a focus on promoting exclusive breastfeeding. MSQH and JCI
- Lead staff to adhere to Standard People Practice (SPP) and implement Malaysian Patient Safety Goals 2.0.
MANAGEMENT OF INTENSIVE CARE UNIT AND ACCIDENT & EMERGENCY SERVICES
- Overall in-charge of ICU operations with extended supervisory oversight of Accident & Emergency (A&E) services, supported by the Assistant Unit Manager (A&E), ensuring effective service delivery and continuity of care.
- Ensure safe staffing, efficient workflow coordination, and optimal resource allocation for both ICU and A&E services.
- Monitor and evaluate clinical performance indicators, patient flow, and service efficiency to support continuous service improvement.
- Ensure compliance with hospital policies, clinical governance requirements, regulatory standards, and accreditation bodies across ICU and A&E services.
- Coordinate escalation of critical cases and ensure timely, appropriate clinical intervention between ICU and A&E services.
- Oversee bed management, patient admission, transfer, and discharge processes to optimise service capacity and patient throughput.
- Lead operational readiness for emergency response, disaster preparedness, and code management within ICU and A&E.
- Collaborate with multidisciplinary teams to ensure seamless continuity of care and high standards of patient safety and quality service delivery.
Education:
- Registered with the Nursing Board of Malaysia with a valid license to practice as a Registered Nurse.
- Post Basic qualification in Critical Care Nursing / Intensive Care Nursing recognized by Nursing Board Malaysia.
- Minimum Bachelor’s Degree in Nursing; Master’s Degree in Nursing are preferred.
Knowledge and Experiences:
- Registered Nurse with at least 8 years of clinical experience and diversity in clinical experience.
Skills & Competencies:
- Leadership Program.
- Possess certifications in BLS, ACLS, MTLS, PALS and NRP (according to the specialties).
Special skills are required.
- Proficient in writing and conversing in English and Bahasa Malaysia.
- Caring, honest, and responsible workers and team player.
- Basic financial knowledge.
- Microsoft Office literacy.
Personal attributes:
- Good leadership, interpersonal, and communication skills.
- Critical thinking, negotiation, and problem-solving skills.
- Willingness to work on scheduled hours, shifts and weekends, public holidays, and any time called during an emergency.
- Passionate and committed to patient-centered care and continuous quality improvement.
- High integrity, patience, and attention to detail.
- Be a positive and effective team leader.
Skills
BLSACLSPatient CareComplianceNegotiation
