- Location
- Northlake, Illinois, US
- Type
- Full-time
- Department
- Operations
- Source
- BetterTeam
Description
Night Dispatcher Wed-Sat 4 days on 3 days off (FT)
Job Details:
- Under routine supervision, this position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers.
- Coordinate and monitor road breakdowns with vendors.
- This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with a timely pickup and delivery, check calls, activity documentation, and overall promoting a professional work attitude in a fast-paced environment.
- Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity.
- Maintain driver detention time and manage equipment through effective communication and planning to improve operational efficiency and profitability.
- Ability to efficiently assign loads on drivers to maximize profitability, customer satisfaction, and driver retention for assigned market areas.
- Including monitoring ongoing freight optimization based on current loads in progress.
Skills
React