- Location
- Momento Rijswijk, s-Gravenhage, NL, Netherlands
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Seniority
- Entry
- Industry
- Real Estate
- Category
- Operations
- Role type
- Individual Contributor
- Environment
- Customer-Facing
- Source
- Workday
Overview
This Property Operations Associate role supports community marketing and lease-up strategies to achieve occupancy goals and maximize resident satisfaction. Key responsibilities include providing excellent customer service, responding to resident concerns, conducting property tours, processing applications and background checks, preparing leases, and ensuring smooth move-in processes. The position requires managing property viewings, maintaining documentation, using property management software (Yardi), organizing marketing events, and monitoring competitor activity. Candidates should have strong customer service skills, sales experience, and proficiency with digital tools and property management systems.
Description
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
This position supports the community’s marketing and lease-up strategy to achieve occupancy, revenue while maximizing resident satisfaction by performing all activities related to leasing to residents and related activities.JOB DESCRIPTION
Key Role Responsibilities
- Responsible for providing excellent customer service. Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Completes various administrative and other reports and performs other duties as assigned or as necessary.
- Responsible for all sales and lettings activities greeting and qualifying prospects, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
- Responsible for all viewing activities ensuring that the Property meets the required company standards, follow up calls are carried out and feedback is received following all viewings.
- Completion of all documentation, recording and maintaining file notes and residents records.
- Uses the property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
- Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.
About You
- Good level of general education.
- Proficiency in using property operation systems. Training will however, be provided.
- English verbal and written communication skills. Dutch verbal skills preferred.
- Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
- The ability to create atmosphere, influence people positively and great communication skills.
- Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
- Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.
- Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
- Numerical / administrative skills necessary to complete the above activities.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].
Skills
Languages
About Greystar
Greystar is a leading global real estate platform offering property management, investment management, development, and construction services in institutional-quality rental housing with over $300 billion of real estate under management.
