Installation Coordinator

Job Posting:

For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation’s top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference.

If you’re considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same.

Location: This role is approved to be fully remote and can be based anywhere in the United States.  

Schedule: Tuesday–Friday, 11:00 AM–9:00 PM Central Time (1-hour lunch) and Saturday, 11:00 AM–3:00 PM Central Time

Position Summary

The Installation Coordinator is responsible for supporting installation operations across North America by coordinating scheduling activities, communicating with customers, and assisting with production workflows. This role serves as a key point of contact during the installation process, ensuring jobs are scheduled efficiently, customer expectations are clearly communicated, and installation timelines are maintained.

The Installation Coordinator works closely with sales representatives, customers, Install Specialists, and other internal departments to reduce cycle times, resolve scheduling challenges, and support successful project completion.

Responsibilities

• Answer incoming calls from sales representatives at the point of sale across all North American markets.
• Schedule installation appointments and coordinate job placement based on installer availability and market capacity.
• Conduct customer welcome calls to review project expectations, verify customer and product information, and confirm preferred communication methods and note this information in notes.
• Maintain and update scheduling region guides, including installer crew availability, scheduling cadence, and market capacity.
• Collaborate with Install Specialists to improve scheduling accuracy and reduce installation cycle times.
• Assist with material verification, production hold reviews, and installation date confirmations.
• Maintain accurate records and documentation within company systems.

Required Qualifications

• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong attention to detail and problem-solving abilities.

Preferred Qualifications

• Previous installation coordination or project scheduling experience.
• Experience within home improvement, construction, installation, manufacturing, or production environments.
• Knowledge of scheduling processes, material tracking, and production workflows.
• Experience using CRM, scheduling, or production management systems.
• Working knowledge of installation products and processes.

Core Competencies

• Customer Focus
• Communication
• Organization and Time Management
• Problem Solving
• Adaptability
• Teamwork and Collaboration
• Attention to Detail

At Safe Step Walk-In Tub Company, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information