Customer Care Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated and customer-centric Customer Care Associate to join our Customer Care team. In this role, you will be responsible for executing daily customer support tasks and delivering an outstanding service experience in alignment with our global standards. You will join a collaborative team dedicated to fostering service excellence and supporting our clients' business processes through high-impact interactions.

What You’ll Do

• Manage and resolve internal and external customer inquiries through the Customer Relationship Management (CRM) Service Cloud platform to ensure timely service delivery and excellence.

• Collaborate with operations and various business areas to prioritize incidents and account closures, ensuring end-to-end traceability and a seamless customer journey.

• Support and train customers remotely on Iron Mountain services and technologies to ensure compliance with organizational standards and enhance their service experience.

What You’ll Bring

• 1 year of experience in customer service, support, or call center roles.

• Strong knowledge of office tools, process management, and advanced English proficiency (B2+ level or higher).

• Proven ability in analytical thinking, teamwork, and managing high-pressure, dynamic environments.

• High school diploma (required)

What We Offer (Benefits)

• Competitive compensation and total rewards packages to support your career and well-being.

• Flexible work options featuring a Monday to Friday hybrid remote work model to support work-life balance.

• Comprehensive health, wellness, and retirement plans within a global organization.

• Opportunities for continuous learning and professional growth through global connectivity with over 26,000 teammates.

• Additional perks: Transportation service (Portal 80 to office) and provided technology equipment.

Ready to help us deliver excellence? Click "Apply" to start your journey with Iron Mountain today!

Category: Customer Support