Receptionist

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At FDI, our small team atmosphere creates a great environment for our employees. Our team members are the key to our success by providing outstanding customer service.

Florist Distributing, Inc.

Job Title: Receptionist

Department: Office

FLSA: Non-Exempt

General Function

This position receives incoming calls and greet customers. Assists customers in establishing new accounts, reconciles daily sales, prepares daily deposits, and is responsible for end of day and end of month procedures. Scheduling for this position is Monday through Friday, alternating Saturdays, and occasional weekends based on the fluctuation of business. Specific scheduling for this position will be discussed during the interview process.

Reporting Relations

Accountable and Reports to: General Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

• Receive all incoming phone calls.
• Exhibit outstanding customer service during all duties throughout the day.
• Greet and check in customers at the receptionist office.
• Assist customers in setting up new accounts.
• Reconcile daily sales and sort pick tickets.
• Prepare daily deposit and bank reports.
• Customer collection duties as necessary.
• Balance petty cash and other donation funds daily.
• Perform end-of-day procedures and end-of-month accounting duties.
• Process sales orders and pick tickets to create invoices.
• Prepare daily manifests for delivery routes.
• Process web and ebuy orders and submit to management.
• Complete data entry, filing, and office related projects.
• Coordinate with management to complete miscellaneous day to day projects.
• Performs duties in a timely manner.
• Reports to work when scheduled and on time; works evenings and weekends as needed.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must be customer service driven and able to communicate clear and effectively.
• Must have basic working knowledge of computer use, to include Microsoft Word, Microsoft Excel, Microsoft Outlook e-mail and calendars. Able to operate menu driven computer programs with mouse, 10 key keypad, and alpha numeric keyboard.
• Ability to read and obey MSDS information on products.
• Able to add, subtract, multiply and divide whole numbers.
• Must have the ability to carry out detailed written and verbal instructions.
• Must be able to file, post, sort, and organize materials, paperwork and software used.
• Good speaking voice and cheerful attitude.
• Ability to interact well with customers and co-workers.
• Basic computer knowledge with a willingness to learn new skills.

Education and Experience

High School or equivalent; an understanding of customer service, knowledge of fresh flowers is helpful.

Physical Requirements

• Must be able to perform light to moderate physical work.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, talking, climbing, standing, walking, pushing, pulling, lifting, hearing, and repetitive motions.
• Must be able to perform work duties in an office environment.

Working Conditions:

The duties of this position are performed in an office setting. There could be exposure to noise and temperature changes.

Equipment Used to Perform Job:

Personal Computer with Word, Excel, Outlook, and SBT will be provided. Training on computer software will be provided. A digital camera, copier, and fax.

Contacts:

Has daily contact with employees, customers, suppliers/vendors, and the general public.

Confidentiality:

Has access to confidential sales and pricing information.

Are you ready to brighten your life with flowers? Apply today.