Customer Service Rep - CSR

Description

CUSTOMER SERVICE REPRESENTATIVE

Schedule: Monday–Friday (Rotating Saturdays) 

Job Type: Full-Time 

Salary: $18.00 – $25.00 per hour 

Position Summary: 

Join a people-oriented company where your growth matters! At Kilter Termite & Pest Control, we’ll train you to succeed in a fast-paced, customer-focused environment. As a Customer Service Representative, you’ll be the first point of contact for our clients and a key support for our field team. 

Responsibilities:  

• Answer incoming calls and respond to customer inquiries
• Schedule appointments and jobs for Inspectors and Technicians
• Collect payments and process remote deposits
• Input and update customer information accurately
• Support technicians and respond to their needs in real time
• Collaborate with Managers to ensure consistent, high-quality service
• Document accounts receivable and follow up on outstanding invoices
• Adhere to company policies and procedures
• Perform other duties as assigned

Why Choose KILTER TERMITE & PEST CONTROL  

• Supportive, people-first company culture
• Weekly pay via direct deposit
• Paid holidays, sick time, and vacation
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Opportunities for growth and advancement

Benefits: 

• People oriented Company Culture
• \Weekly pay with option of Direct Deposit
• 6 Paid Holidays per Year
• Paid Time Off
• Sick Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k Plan (Matching)

Schedule: 

• 8-hour shifts
• Monday through Friday
• Rotating Saturdays required
• Weekend availability

 This position is part of an ongoing recruitment to build a talent pipeline. Openings may not be immediate. 

Requirements

Job Qualifications and Skills:

• Experience handling high-volume phone activity, including outbound and inbound calls
• Strong attention to detail and accuracy in all tasks
• Proficiency in English, both written and verbal
• Professional demeanor with tact, courtesy, and consideration toward customers and coworkers
• Commitment to delivering exceptional customer service
• Ability to multitask and manage time effectively in a fast-paced environment
• Previous experience in Accounts Receivable and Collections is a plus, but not required
• Willingness to learn, grow, and contribute to a team-oriented environment