Police Dispatcher

         WILLIAMS POLICE DEPARTMENT

501 W. ROUTE 66 · WILLIAMS ARIZONA 86046

Police Chief James Gregory

(928) 635-4461

                                                                FAX (928) 635-1415

DISPATCHER

JOB DESCRIPTION

Department: Police

Type of Position: Full-Time

Reports To: Communications Supervisor/Chief of Police

FLSA Status: Non-Exempt

Days/Hours Worked: Varying shifts to include nights, weekends, and holidays required.

Salary: $23.42 per hour or Dependent on Experience (DOE)

Benefits: Employee paid life, medical, dental, and vision. Optional, VTL, STD, critical care, accident insurance, hospital Indemnity. State pension, 457b, sick and vacation time, and eleven paid holidays.

General Purpose: Respond to emergency and non-emergency calls for service. Identifies and dispatches appropriate law enforcement, fire, and emergency service units, and gathers and relays critical information, complies with Police and Fire Department policies and procedures to assure the safety of officers and the public.

Primary Duties and Responsibilities:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional position-specific duties.

• Answers incoming emergency and non-emergency calls, interviews callers, gathers details, prioritizes calls for service, and determines appropriate personnel to respond, dispatches emergency responders. Relays pertinent information to law enforcement and emergency services officers concisely and provides information and assistance to the public within the scope of authority.
• Provides detailed call information to officers as needed, maintains status and awareness of police patrol unit locations, monitors message traffic, and relays information to officers.
• Enters emergency assistance calls into the computer-aided dispatch (CAD) incident logs, inputs information into the ACJIS & NCIC computer system, and maintains records and files.
• Contacts other law enforcement agencies for additional information and resources and relays pertinent information regarding incidents.
• Notifies key City of Williams personnel on critical incidents and follows all Department policies and procedures to assure that officer and public safety is the top priority.
• Enters and verifies warrant information and confirms warrants for other agencies.
• Performs inquiries and criminal history checks for officers through ACJIS and NCIC; sends inquiries to other agencies for warrant confirmations or general information.
• Enters data for records and reports; processes forms and records files—queries system databases as requested.
• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS:

Education and Experience:

High School Diploma or GED equivalent. Any combination of training and experience demonstrates the potential ability to perform the position's duties. Must be able to pass a background check.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of City policies and procedures.
• Knowledge of equipment utilized in law enforcement communications, including radio, computer, and dispatch equipment.
• Knowledge of law enforcement patrol procedures.
• Knowledge of Police and Fire Departments, standard dispatch policies, and procedures.
• Knowledge of the geographical area, road systems, and the locations of landmarks.
• Knowledge of basic principles of record keeping and records management.
• Skill in handling multiple tasks simultaneously, under pressure, and in emergency stressful situations.
• Skill in obtaining information from hostile or emotional citizens.
• Skill in communicating clearly and concisely and relaying details accurately.
• Skill in remembering names, numbers, and locations and reading maps quickly and accurately.
• Skill in working under the pressure of deadlines and establishing and maintaining cooperative working relationships with employees, officials, other agencies, and the general public.
• Skill in public relations and customer service.
• Skill in following and effectively communicating verbal and written instructions.

SPECIAL REQUIREMENTS:

Must obtain Terminal Operator Certification Level A within six months of hire if not possessed at the time of hire/placement. You must be able to type 30 words per minute. Working nights, weekends, and holidays are required.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Work is performed in a fast-paced, high-volume call center environment. Must be able to work long hours without a break in a confined office environment.