Customer Relations Representative, India

Customer Relations Representative, India

At FLS, service is at the heart of everything we do.

We are looking for a Customer Relations Representative (CRR) to act as the vital link between our strategic customers and our internal operations. This is a mission-critical role where you’ll translate customer demand, insights, and feedback into actionable operational plans ensuring seamless coordination, supply reliability, and service excellence.

This is not a sales-target-driven role. This is about operational alignment, customer partnership, and execution excellence.

About the Role

As a CRR, you will serve as the primary point of contact between FLS and designated customers, ensuring expectations are clearly understood, internally aligned, and consistently delivered.

You will operate at a tactical level, coordinating across Sales, Demand Planning, Manufacturing, Repairs, Field Services, and Supply Chain to ensure customer requirements are translated into measurable performance outcomes.

You will act as the “glue” between customer expectations and internal operations.

Your responsibilities

• Build and maintain strong, trust-based relationships with key customers

• Provide pre- and post-sale customer support via phone, email, chat, and site visits

• Coordinate order management, resolve delivery issues, and manage claims

• Follow up on service contracts and ensure SLA adherence

• Improve forecast accuracy by analyzing demand trends, stock levels, and parts consumption

• Align contractual agreements (FPA’s, Consignment, Stocking Agreements) with operational planning

• Monitor daily KPIs and SLAs to ensure high service reliability

• Identify service gaps and drive continuous improvement initiatives

• Keep CRM updated and collaborate across stakeholders

• Act as a go-to resource for colleagues needing guidance

• Promote a strong culture of personal and team safety

Required skills

• Bachelor’s degree in Engineering, Supply Chain, or related field

• 2+ years’ experience in a B2B operational, customer support, or supply chain role

• Experience in mining, heavy industry, or industrial environments preferred

• Strong analytical thinking and forecasting capability

• Excellent communication and stakeholder management skills

• Comfortable working cross-functionally in a structured environment

• Fluent English

Why Join FLS?

• Work with an industry leader with a strong installed base and long-term customer partnerships

• Be part of a team that drives operational excellence and service reliability

• Contribute to sustainable growth and continuous improvement

• Join a collaborative, high-performance environment where service truly matters

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers