Business Skills Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Sales Training

Job Category:

People Leader

All Job Posting Locations:

Campinas, Brazil, São Paulo, Brazil

Job Description:

Johnson & Johnson is currently seeking a Business Skills Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The Business Skills Lead LATAM serves as the bridge between Commercial Excellence strategy and field execution through impactful, data-driven training programs. Reporting to the Head of SFE & Sales Training LATAM Vision, this role leverages Sales Force Effectiveness (SFE) insights to enhance technical proficiency, commercial agility, and overall sales force effectiveness across the region.

This position integrates Johnson & Johnson's Credo and C.E.O. Behaviors into team objectives, decision-making, and capability development initiatives.

Key Responsibilities

Business Training Needs Assessment & Insights

• Assess business training needs using performance reports, benchmarking, customer feedback, and analytics.
• Identify sales capability gaps and translate them into actionable learning priorities.
• Utilize customer insights, sales performance metrics, and key business indicators to improve training effectiveness and commercial performance.

Curriculum & Program Development

• Design and implement data-driven sales training programs, onboarding content, and learning resources.
• Enhance curricula focused on:
  • Technical and product expertise
  • Clinical selling
  • Sales cycle management
  • Strategic account management
  • Enterprise effectiveness
  • Market effectiveness
• Maintain a deep understanding of products, services, policies, and commercial processes to ensure training remains aligned with business priorities.
• Establish and lead a "Coaching the Coaches" program to strengthen frontline Sales Manager coaching capabilities.

Sales Enablement & CRM Integration

• Partner with Marketing and Product teams to ensure sales teams are current on product updates and competitive positioning.
• Own and maintain the Sales Competency Playbook, ensuring it evolves with changing market conditions.
• Collaborate with the SFE team to analyze CRM data, sales dashboards, and territory effectiveness metrics to identify behavioral gaps and implement targeted coaching initiatives.

Regulatory & Compliance Mastery

• Integrate compliance requirements into all training programs, coaching sessions, and role-play exercises.
• Ensure all coaching methodologies promote ethical selling practices and adherence to approved product labeling and regulatory requirements.

Data Analysis & Reporting

• Measure the effectiveness and ROI of training initiatives through key business metrics, including:
  • New hire ramp-up time
  • Win rates
  • Average deal size
  • Commercial performance indicators
• Analyze CRM platforms (Salesforce, Orion, SFE Vision Tracker Center) to identify sales funnel opportunities and recommend training interventions.

Qualifications & Experience

Education

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Certifications in coaching, sales methodologies, or commercial excellence are highly preferred.

Experience

• 10+ years of demonstrated experience in:
  • Sales Training
  • Commercial Excellence
  • Sales Force Effectiveness
  • Sales Enablement
  • Capability Development
  • Commercial Transformation
• Proven success designing and executing strategic training programs across multicultural and regional environments.

Required Knowledge, Skills & Abilities

• Strong instructional design capabilities with experience creating learning solutions for diverse learning styles.
• Demonstrated success in sales force performance enablement within B2B or enterprise sales environments.
• Advanced coaching skills, including active listening, empathy, and trust-building with commercial teams.
• Strong analytical mindset with the ability to measure and demonstrate training effectiveness through data.
• Exceptional presentation, facilitation, and workshop leadership skills.
• Strong stakeholder management and cross-functional collaboration capabilities.
• Excellent verbal and written communication skills in:
  • English
  • Spanish
  • Portuguese

Travel Requirements

• Up to 60% travel across LATAM.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

#LI-Hybrid

 

 

Required Skills:

 

 

Preferred Skills:

Business Savvy, Coaching, Developing Others, Inclusive Leadership, Leadership, Learning Materials Development, Onboarding, Operations Management, Performance Measurement, Process Improvements, Product Knowledge, Relationship Building, Sales Enablement, Sales Support, Sales Training, Team Management, Training Delivery Methods, Training Needs Analysis (TNA)