Office of Operations Lead

Description

Office of Operations Lead Part Time (30 hours) Chicago, IL

The Office Operations Lead coordinates office operations, reception services, trainee support functions, and customer contact activities. This part-time position helps maintain a professional, organized and client-focused workplace by coordinating daily office activities and supporting efficient service delivery. The role also provides day-to-day guidance, training and support for work experience and subsidized training participants, fostering skill development and workplace readiness. 

Responsibilities: 

Office Operations & Workplace Support

• Coordinate day-to-day office operations to maintain an organized and efficient work environment.
• Coordinate internal office service requests and support day-to-day administrative operations.
• Serve as a primary point of contact for routine office operations and workplace support needs.
• Assist with communication of office-related operations and procedures.
• Maintain consistency in workplace practices and operational procedures; escalate building-related issues to building management
• Manage employee access and badge systems to support onboarding, role changes, and separations.
• Manage office supply ordering and administrative purchasing.
• Oversee and coordinate front desk reception and customer contact center coverage to ensure consistent delivery and efficient daily operations. 
• Coordinate onboarding and provide day-to-day training, assignments and guidance for subsidized trainees assigned to office operations, reception, and customer contact center functions. 
• Monitor subsidized trainee attendance and progress toward training objectives; provide coaching and feedback related to customer service and reception duties. 
• Maintain documentation related to trainee assignments, schedules, and coverage.
• Monitor customer contact center activities to ensure consistent service delivery and support trainee development; conduct periodic call quality checks to support service consistency in accordance with established guidelines.
• Provide escalation support for customer inquiries as needed in accordance with established procedures.
• Coordinate with program teams to support a consistent and professional call center environment.
• Support outbound calling initiatives (e.g., surveys, outreach campaigns, follow-ups).
• Serve as a liaison with customer contact center partners to align daily operations. 
• Partner with Human Resources, Information Technology, and leadership to support successful implementation of office changes. 
• Support coordination of office reconfigurations, relocations, and office improvement projects; assist with planning, communication, and staff coordination during workplace transitions, as needed

Requirements

Required Skills and Abilities:

• Exceptional written, verbal, and interpersonal communication skills. 
• Experience coordinating office operations and customer-facing environments. 
• Strong de-escalation and customer service skills. 
• Ability to interact effectively with diverse stakeholders. 
• Adaptable, organized, and able to manage multiple priorities in a part-time capacity. 
• Strong problem-solving skills. 
• Ability to support training and process consistency across teams. 
• Proficiency with Microsoft Office (SharePoint, Excel, Word, PowerPoint).
• Knowledge of or direct work experience with employment/training and/or workforce programs preferred.
• Experience supporting office relocation, remodel, or workspace transitions preferred. 

Minimum Qualifications:

• Associate’s degree in business administration, communication or related field OR equivalent relevant experience. 
• 2+ years’ experience coordinating office operations, customer service functions or administrative operations. 
• Ability to travel occasionally to seminars, workshops, or other office locations as required for business needs.

Physical Requirements:

• Ability to move throughout the office environment.
• Ability to lift up to 25 pounds occasionally.

Benefits:

• Competitive Medical & Dental benefits
• Company-sponsored Vision benefits, Short-Term Disability / Basic Life and AD&D insurance
• Paid Time Off (up to 18 days based on 30-hour work week)
• Generous Holiday Pay
• 401(k) w/Company Match